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Engaged Employer

Wipro

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3.7

based on 52.9k Reviews

Video summary

2373 Wipro Jobs

Lead Administrator

Wipro Limited

3.7

based on 52.9k Reviews

6-10 years

₹ 13.1 - 24L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

Lead Administrator

Wipro

posted 17hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Operations Management STP Problem Management Palo Alto Firewall Sdwan

+ 10 more

Job Description

L2 Networking with Lead Role for NOC

Operations Management:

Oversee network operations and supervise staff.

Assign tasks, manage workload, and provide feedback.

Ensure compliance with company policies and address customer complaints.

Handle escalated incidents or critical tickets.

Analyze risks and participate in major changes.

Diagnose issues, identify incident patterns, and drive problem resolution.

Follow ITIL processes, including Incident, Change, and Problem management.

Technical Skills (Primary):

Troubleshoot LAN, WAN, WLAN, DHCP, and routing protocols (EIGRP, OSPF, BGP).

Hold Palo Alto certification with strong firewall (L2) skills.

Hands-on experience with F5 Load Balancer (LTM and GTM).

Familiarity with other firewalls (Cisco, ZScaler, Checkpoint).

Expertise in switching technology (Gigabit Ethernet, L2/L3 Switching, VLANs, STP, VTP).

Cisco Routing & Switching on Access, core and distribution layers, Wireless Cisco /Aruba.

Requirements:

6-10 years of core enterprise network experience (Routing & Switching).

F5 Load balancer experience (LTM, GTM).

L2 firewall skills (Palo Alto, Cisco, ZScaler, Checkpoint).

ITIL v3/v4 Foundation certification is mandatory.

Additional Skills (Preferred):

Team Coordination and Supervision:

Coordinate team activities and provide leadership.

Operational Management:

Handle network incidents, analyze risks, and resolve issues.

Participate in major changes.

Customer Service:

Address customer queries professionally.

Communication:

Effectively communicate with team members and management.

Problem Solving:

Identify incident patterns and ensure adherence to ITIL processes.

Training and Development:

Assist in training new employees and support ongoing development.

Time and Attendance Tracking:

Monitor employee schedules.

Emergency Response:

Handle emergencies during your shift.

Continuous Improvement:

Strive for process improvements.

Employment Type: Full Time, Permanent

Read full job description

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What people at Wipro are saying

3.8

Rating based on 311 Lead Administrator reviews

Anonymous · IT & Information Security in Hyderabad / Secunderabad

Likes

Only good thing is job security l, if you have joined with better package and deployed in good project, it's good to be in wipro.

Job security - Good

+2 more

Dislikes

No career progression and no salary increments.

Promotions - Poor

Read 311 Lead Administrator reviews