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Account Delivery Executive
Wipro
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Mission: Delight our clients- exceed their expectations; meet all aspects of our delivery and service agreements; drive growth and capability for our clients and within the organization; act at all times in alignment with the spirit of Wipro.
Scope, accountabilities, and outcomes:
Scope:
Leadership of a large (metal or aspiring metal) client
$50M+ revenue per annum
700+ Client based team members
Including multiple service lines, ongoing programs/projects, and pipeline deals (renewals and/or new business)
Delivered by cross functional, matrixed teams and partners
8+ direct or indirect reports
Accountabilities:
Identify account growth and expansion opportunities, position Wipros capabilities, work with customers to increase Wipros footprint through cross sell and upsell motions
Support program governance to:
Ensure Bid to Did success- bookings to revenue realization and adherence to sold margins
Ensure an appropriate level of solution assurance from technical, financial and commercial perspectives
Align accurate forecasting for Revenue, Cost, and Workforce
Meet timelines and deliverables; Support the change request process
Manage account requirements including audit and compliance
Collaborate with Service Delivery and Practice leaders to engage and retain top talent
Outcomes:
Key KPIs/Measures:
Financial targets for Revenue, Cost/Margins, Cashflow
Workforce planning, execution and KPIs:Rotations, NGSs, and correct levelling in alignment with resource plans
Customer Satisfaction scores
Employee engagement survey scores
Preferred Skills & Experience:
Must-have skills include:
Ability to lead teams via influence, as well as directly in a highly matrixed environment
Research and analyse operational data, draw informed conclusion, drive decisions, implement solutions
Negotiate constructive and innovative outcomes to difficult problems
Engage and motivate teams, keeping focus on the customer and outcomes
CXO and Board level presentation skills (preparation, delivery and follow through)
Key traits:
Bias towards action, ownership, and accountability
Ambition to make a positive difference
Breadth and depth of experience in areas such as:
Customer success (delivery, financial management, sales growth)
Program and project management
Continuous improvement methodologies such as lean, design thinking, and scaled agile
Other stuff:
Willing to travel
Business fluent in English
Visible customer presence and engagement with peers and stakeholders
Ability to deliver difficult news and persuade colleagues
Employment Type: Full Time, Permanent
Read full job descriptionWipro Interview Questions & Tips
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What people at Wipro are saying
Rating based on 1 Account Delivery Executive
review
Anonymous · Healthcare & Life Sciences
in Coimbatore
Likes
Learning and Development, Hybrid working
- Salary - Excellent
+6 more
Dislikes
Nothing i Disliked, if you have development mindset and patience you can grow.
Account Delivery Executive salary at Wipro
reported by
4
employees
with 19-27
years exp.
₹30
L/yr - ₹34.5
L/yr
402%
more
than the average Account Delivery Executive Salary in India
View more details
What Wipro employees are saying about work life
based on 53k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Wipro Benefits
Submitted by Company
Family and Parenting Perks and Benefits Health Care & Insurance Financial & Retirement Professional Support Vacation and Time off
Submitted by Employees
View more benefits 
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