AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Engaged Employer
i
This company page is being actively managed by
Wipro Team. If you also belong to the team, you
can get access from
here
Wipro
Compare
All Filters
2548 Wipro Jobs
Service Delivery Manager- T&S
Wipro
posted 17d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The purpose of this role is to increase revenue, maximize process efficiency cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account.
Do
- Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms
- Strategy Planning with Senior Stakeholders Clients
- Collaborate with leaders to provide strategic and operational plans associated with the account
- Plan the strategy for the coming years by identifying new geographies for alternate revenue streams
- Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product
- Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account
- Report to global delivery account head on status of the account
- Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems
- Contract compliance adherence
- Ensure all SLA parameters are met in the account and maintain a green card at all times
- Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited
- Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines
- Delivery governance in the account
- Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project
- Ensure a green card for all accounts in terms of performance and quality
- Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags
- Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders
- Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage
- Ensure regular invoicing as per the contract terms and condition
- Forecast and track key account metrics
- Invoicing
- Timely submission of invoices to the client as defined in the SOW
- Provide information required and resolve any invoicing issues raised by the client
- Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions
- Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable)
- Collect and analyze statistics (costs, customer service metrics etc.)
- Assume responsibility of budgeting and tracking expenses
- Ensure outstanding performance against key metrics mentioned in the agreement
- Regular cadence around contract compliance
- Evaluate performance with key metrics (accuracy, customer service metrics etc.)
- Set direction for the team, track progress against targets through regular cadence calls and course correct as required
- Drive the focus of the team on quality and adherence to contract compliance processes
- Drive and implement structured cadence around quality, both process and transactional
- Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed
- Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc.
- Resource Allocation Retention
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery
- Optimize manpower and minimize leakages by working closely with delivery head
- Ensure retention by offering relevant trainings and certifications of all allocated resources
- Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team
- Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects
- Regular cadence around contract compliance
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Service Delivery Manager roles with real interview advice
Top Wipro Service Delivery Manager Interview Questions
Q1. Triangle Star Pattern Task Your task is to print a triangle pattern using stars (*) for a given integer N, which represents the number of r ... read more
asked in
Project Engineer interview
Q2. Encode The String Problem Statement Given a string S of length N , encode it using the specified rules related to vowels and consonants. Ex ... read more
asked in
Project Engineer interview
Q3. Minimum Operations to Make Strings Equal Given two strings, A and B , consisting of lowercase English letters, determine the minimum number ... read more
asked in
Software Developer interview
What people at Wipro are saying
Rating based on 34 Service Delivery Manager
reviews
Anonymous · Customer Success, Service & Operations
in Pune
Likes
Nothing to like honestly.
Dislikes
Sales team is exceptionally poor. Only thing delivery leadership knows is cost cutting while they enjoy all the benefits. They don’t even listen to mid management.
- Salary - Bad
+5 more
Service Delivery Manager salary at Wipro
reported by
360
employees
with 11-21
years exp.
₹9.4
L/yr - ₹31
L/yr
16%
more
than the average Service Delivery Manager Salary in India
View more details
What Wipro employees are saying about work life
based on 53.2k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Wipro Benefits
Submitted by Company
Family and Parenting Perks and Benefits Health Care & Insurance Financial & Retirement Professional Support Vacation and Time off
Submitted by Employees
View more benefits 
Compare Wipro with
TCS
Compare
Infosys
Compare
Tesla
Compare
Amazon
Compare
Accenture
Compare
Capgemini
Compare
Cognizant
Compare
TCS iON
Compare
IBM
Compare
Tech Mahindra
Compare
Compare
Deloitte
Compare
HCLTech
Compare
Genpact
Compare
Ernst & Young
Compare
Oracle
Compare
Microsoft Corporation
Compare
DXC Technology
Compare
Mphasis
Compare
PwC
Compare
Similar Jobs for you
Wipro Bangalore / Bengaluru Office Locations
Bengaluru Office
Headquarter
Doddakannelli, Sarjapur Road, Bengaluru
Bengaluru
560035
560035
Bangalore Office
#37, Castle Street,
Ashok Nagar,
Bangalore
Bangalore
560 025.
560 025.
Customer Support Associate (Blended Process)-HR Sukalpa
0-2 Yrs
Sholinganallur
Customer Service Executive - Up To 32k: Excellent- English Required Y3
0-5 Yrs
₹ 2.25 - 4L/yr
Kolkata, Mohali, Indore +5 more
AZURE/AWS DATA Engineer - F2F Interviews (Women)- Hyd/Bang/chennai
5-10 Yrs
Hyderabad / Secunderabad, Chennai, Bangalore / Bengaluru
Share an Interview