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Engaged Employer

Wipro

Compare

3.7

based on 53k Reviews

Video summary

2483 Wipro Jobs

Portfolio Delivery Executive

Wipro Limited

3.7

based on 53k Reviews

2-6 years

Bangalore / Bengaluru

Portfolio Delivery Executive

Wipro

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

Finance Salesforce Quality Assurance Accounting Financial Analysis Project Management

+ 9 more

Job Description

Mission: Delight our clients- exceed their expectations; meet all aspects of our delivery and service agreements; drive growth and capability for our clients and within the organization; act at all times in alignment with the spirit of Wipro.

Scope, accountabilities, and outcomes

Scope

Leadership of a mid- portfolio (metal or aspiring metal) with multiple clients

$30M-50M+ revenue per annum

250+ Client based team members

Including multiple service lines, ongoing programs/projects, and pipeline deals (renewals and/or new business)

Delivered by cross functional, matrixed teams and partners

8+ direct or indirect reports

Accountabilities

Develop and nurture strong customer relationships to become a trusted advisor at key levels of their organization(s) (CxO / CxO-1)

Partner with GAEs to anchor account touchpoints and QBRs

Elevate and continuously improve customer experience, measured via CSAT surveys and interviews, with structured close-the-loop plans, service improvement initiatives, and documented actions

Track delivery escalation(s) and drive rapid resolution; support the root cause analysis fact finding, and ensure measures are implemented to prevent recurrence

Ensure that our service delivery exceeds expectations

Facilitate customer account planning that drives growth and innovation

Ensure that all contracted deliverables are met in a timely and qualitative manner

Provide delivery leadership for the account and enable delivery management/support to Delivery Managers from Service Lines

Bring service lines together to provide a one Wipro experience

Support DMU creation, effort approval, invoicing, and other operational activities

Drive delivery-led-growth

Identify account growth and expansion opportunities, position Wipros capabilities, work with customers to increase Wipros footprint through cross sell and upsell motions

Support program governance to:

Ensure Bid to Did success- bookings to revenue realization and adherence to sold margins

Ensure an appropriate level of solution assurance from technical, financial and commercial perspectives

Align accurate forecasting for Revenue, Cost, and Workforce

Meet timelines and deliverables; Support the change request process

Manage account requirements including audit and compliance

Collaborate with Service Delivery and Practice leaders to engage and retain top talent

Outcomes

Key KPIs/Measures:

Financial targets for Revenue, Cost/Margins, Cashflow

Workforce planning, execution and KPIs:Rotations, NGSs, and correct levelling in alignment with resource plans

Customer Satisfaction scores

Employee engagement survey scores

Preferred Skills and Experience

Must-have skills include:

Ability to lead teams via influence, as well as directly in a highly matrixed environment

Research and analyse operational data, draw informed conclusion, drive decisions, implement solutions

Negotiate constructive and innovative outcomes to difficult problems

Engage and motivate teams, keeping focus on the customer and outcomes

CXO and Board level presentation skills (preparation, delivery and follow through)

Key traits:

Bias towards action, ownership, and accountability

Ambition to make a positive difference

Breadth and depth of experience in areas such as:

Customer success (delivery, financial management, sales growth)

Program and project management

Continuous improvement methodologies such as lean, design thinking, and scaled agile

Other stuff:

Willing to travel

Business fluent in English

Visible customer presence and engagement with peers and stakeholders

Ability to deliver difficult news and persuade colleagues

Employment Type: Full Time, Permanent

Read full job description

Prepare for Delivery Executive roles with real interview advice

What people at Wipro are saying

Delivery Executive salary at Wipro

reported by 1 employee with 9 years exp.

₹5.9 L/yr - ₹7.6 L/yr

134% more than the average Delivery Executive Salary in India

View more details

What Wipro employees are saying about work life

based on 53k employees

64%

72%

63%

78%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Headquarter

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9hr ago·via naukri.com

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Portfolio Delivery Executive

Wipro Limited

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Job Description

What people at Wipro are saying

Delivery Executive salary at Wipro

What Wipro employees are saying about work life

Wipro Benefits

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