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2550 Wipro Jobs

Quality Assurance (QA) Lead - L3

7-11 years

Bangalore / Bengaluru

1 vacancy

Quality Assurance (QA) Lead - L3

Wipro

posted 24d ago

Job Description

About The Role :

Role Purpose

The purpose of this role is to ensure compliance and quality of the process within an account.

Do
  • Track and review the process quality through audits
  • Develop audit plan as per SOP and allocate reviews to the analysts
  • Monitor to ensure that the audits are being conducted as per plan
  • Review the audit data across the account to review the account performance on quality parameters, identify the error trends
  • Prepare reports for review for the internal leadership as well as client
  • Identify the best practices and work with the delivery team to deploy for improvement
  • Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audits, coordinating with the internal teams and working with SDH and AH to develop SOPs and compliance registers as required for the audits.
  • Drive training within the account to ensure process quality is maintained
  • Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap
  • conduct monthly trainings based on the error types identified in the process audits
  • Deploy various training methods (classroom based, web based etc) to develop the skill and reduce error rates
  • Develop the training reports and share with the key stakeholders including the client twice a week.
  • Support the incoming new process
  • For an existing client, support the any new process addition by ensuring online process training is conducted for the agents, agents have the necessary skill and access is granted to them on applications required
  • For any new process outside the account, support the team in identifying the skill, availability of skill within DOP or avenues for upskilling the team to support the new process
  • Effective Team Management
  • Resourcing
  • Hire adequate and right resources for the team
  • Talent Management
  • Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
  • Build an internal talent pool and ensure their career progression within the organization
  • Manage team attrition
  • Drive diversity in leadership positions
  • Performance Management
  • Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
  • Ensure that the Performance Nxt is followed for the entire team
  • Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team


  • Deliver
    No.Performance ParameterMeasure1.Process PerformanceMeet quality parameters in the account
    Trainings conducted
    Timeliness in reporting2.ComplianceAudit reports
    Compliance in audits3.Team ManagementTeam attrition %, Employee satisfaction score

    Employment Type: Full Time, Permanent

    Read full job description

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    What people at Wipro are saying

    4.1
     Rating based on 11 Quality Assurance reviews

    Likes

    Safety and culture

    • Skill development - Excellent
    • +4 more
    Dislikes

    Appraisal and very few toxic managers

    • Salary - Poor
    • +1 more
    Read 11 Quality Assurance reviews

    Quality Assurance salary at Wipro

    reported by 45 employees with 1-7 years exp.
    ₹1.6 L/yr - ₹8 L/yr
    29% more than the average Quality Assurance Salary in India
    View more details

    What Wipro employees are saying about work life

    based on 53.2k employees
    64%
    72%
    63%
    78%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Wipro Benefits

    Submitted by Company
    Family and Parenting
    Perks and Benefits
    Health Care & Insurance
    Financial & Retirement
    Professional Support
    Vacation and Time off
    Submitted by Employees
    Cafeteria
    Health Insurance
    Free Transport
    Soft Skill Training
    Job Training
    Work From Home +6 more
    View more benefits

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