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Lead Administrator - L1
8-12 years
₹ 8 - 25L/yr (AmbitionBox estimate)
Mumbai
Lead Administrator - L1
Wipro
posted 33min ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations
Take up technical tasks in the ITSM queues to resolve day-to-day BAU / Project Requests and Incidents
Plan, prepare and execute Change technical tasks in the ITSM queues
Respond to and resolve alerts from the monitoring management system
Manage, maintain and operate data storage solution of SAN, NAS, FC Fabrics and Inter-site links.
Manage, maintain and operate data storage replication between Data Centers
Provision and allocate storage to server assets and reclaim of storage for decommissioned volumes
Perform zoning, mapping and masking of LUNs from arrays to server assets
Plan, prepare and coordinate with vendors for campaign upgrades for SAN, NAS and Fabrics
Perform storage performance analysis and troubleshoot storage-related performance/capacity issues with other teams (Platform, Database, etc)
Perform basic to intermediate root cause analysis in Incident and Problem tasks
Identify, assess and remediate vulnerabilities reported by security sources (scan report, pen test, audit finding, etc)
Plan, prepare, execute and support Data Center maintenance activities
Plan, prepare, execute and support Disaster Recovery / Business Continuity exercises
Coordinate and deliver with internal clients/partners and external vendors for hardware break/fix cases, software cases, etc
Respond to and own L1/L2 escalations
Engage in taskforce resolution squad in priority incident management / crisis management cases
Document, review, maintain and share technical information and write-up (primarily, SOP) as part of Knowledge Management
Extract and prepare data needed for reporting and dashboard (capacity planning, health checks, IT controls, compliance, audit, etc)
Must Have
SAN HPE XP7/XP8/Hitachi (VSP 5000), Primera/3PAR
Brocade SAN Fabric
Storage Replication technologies
Storage failover/failback in Disaster Recovery operations
Basic working knowledge of Windows and Red Hat Operating Systems and storage-related software & configuration parameters
Good To Have:
NAS Dell PowerScale (formerly ISILON)
Basic working knowledge of High-Availability solution Microsoft Cluster Service and Veritas InfoScale
Scripting / automation experience
Work with tools such as CyberArk (privileged access management), OMI suite (events/alerts management)
Team Management
- Resourcing
- Forecast talent requirements as per the current and future business needs
- Hire adequate and right resources for the team
- Train direct reportees to make right recruitment and selection decisions
- Talent Management
- Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness
- Build an internal talent pool of HiPos and ensure their career progression within the organization
- Promote diversity in leadership positions
- Performance Management
- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
- Exercise employee recognition and appreciation
Deliver
No Performance Parameter Measure
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
Avoid unauthorised changes
No formal escalations
Employment Type: Full Time, Permanent
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What people at Wipro are saying
Rating based on 304 Lead Administrator
reviews
Anonymous · IT & Information Security
in Hyderabad / Secunderabad
Only good thing is job security l, if you have joined with better package and deployed in good project, it's good to be in wipro.
- Job security - Good
No career progression and no salary increments.
- Promotions - Poor
Lead Administrator salary at Wipro
What Wipro employees are saying about work life
Wipro Benefits
Family and Parenting Perks and Benefits Health Care & Insurance Financial & Retirement Professional Support Vacation and Time off 
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