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Wipro Hiring For Operations Manager (UK Telecom Domain)

6-10 years

₹ 8 - 10L/yr

Pune

1 vacancy

Wipro Hiring For Operations Manager (UK Telecom Domain)

Wipro

posted 30d ago

Job Description

Designation: Senior Group Leader


Responsibilities:

  • Responsible for the end-to-end operations delivery.
  • Acts as an interface between the client team and operations delivery team for any day-to-day issues in operations.
  • Ensure adherence to SLAs, meeting Customer CPMs on Productivity, Quality, Utilization etc... and improve operational performance.
  • Identify process improvement areas and take initiatives to improve operational metrics like productivity, quality, TAT, etc.
  • Provide coaching and feedback to team members to enable them to improve their performance.
  • Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
  • Drive reward and recognition activity on the floor.
  • Client management and drive client feedback.
  • Ensure compliance with internal policies and procedures, external regulations and information security standards.
  • Liaise with sales and solution design team to grow the account in similar lines of business.
  • Create a workforce requirement plan for the engagement when the team is growing, and future business is expected.
  • Hold appraisal for the Process leaders and Team leaders in the Hierarchy.
  • Drive people initiatives, Ideations, and Projects by team or by customers.
  • Meeting the SLA of Attrition, Shrinkage, and driving Floor level Initiatives.

Important notes:

  • Voice 100%.
  • Graduate.
  • Work from Office (Pune).
  • 8 AM to 6PM UK Time (Should be flexible with any shifts as per business requirement).
  • 5 day working, WO based on business requirements (9.5 hours within this window with 1 hour break).

Experience required: >72 months and experience of BPO Voice support Telecom Industry.


Essential Hiring Skills:

  • Good Interpersonal & people management skills with good problem-solving approach.
  • Need to handle a span size of 100-150 heads.
  • Excellent verbal, written communication & presentation skills.
  • Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction.
  • Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools.
  • Excellent analytical skills for MIS, number crunching & reporting to internal / external customers, problem-solving, decision-making & management skills.
  • Ability to exercise managerial judgment and perform as a mentor.
  • Ability to handle stressful situations / Should have patience and not be overawed by difficult situations / Situation handling skills.
  • Leadership skills / Team Management Skills.
  • Knowledge of Client and end user requirement (Before starting floor management).
  • Basic understanding and ability to trouble shoot issues and implement change as needed.
  • Basic knowledge of forecasting and scheduling techniques, operation policies and procedures and MIS.
  • Ability to drive results against SLA performance indicators.


Employment Type: Full Time, Permanent

Read full job description

Wipro Interview Questions & Tips

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Top Wipro Operations Manager Interview Questions

Q1. Triangle Star Pattern Task Your task is to print a triangle pattern using stars (*) for a given integer N, which represents the number of r ... read more
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What people at Wipro are saying

3.6
 Rating based on 122 Operations Manager reviews

Likes

Some people are helpful.

Dislikes

Most people have become too much attached to Salary and their good Appraisals. They blame others for existing issues. Those who can fidht back are able to stay. So now its become a place for dangerous people only who can go out of way for doing unwanted things. I dont want to be a part of such environment hence i have resigned.

  • Salary - Bad
  • +6 more
Read 122 Operations Manager reviews

Operations Manager salary at Wipro

reported by 957 employees with 7-19 years exp.
₹5.2 L/yr - ₹19.4 L/yr
12% more than the average Operations Manager Salary in India
View more details

What Wipro employees are saying about work life

based on 53.5k employees
64%
72%
63%
78%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Wipro Benefits

Submitted by Company
Family and Parenting
Perks and Benefits
Health Care & Insurance
Financial & Retirement
Professional Support
Vacation and Time off
Submitted by Employees
Cafeteria
Health Insurance
Free Transport
Soft Skill Training
Job Training
Work From Home +6 more
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Wipro Pune Office Location

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Pune Office
5th Floor, C - Wing, Godrej Eternia, Old Pune-Mumbai Road, Near Shopper's Stop, Shivajinagar, Pune Pune
411005

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