Software Asset Management Professional

Primary skill: SAM Operations/ Software License Management/ Software License Optimization/SAM Tool Expertise

Secondary skill: ITAM Software Asset Management/CMDB/Contract Management

Role & Responsibilities

• Provide License Management Consultancy and Guidance for good management and maintenance of licenses and contracts.
• Important focus on cost reduction and savings
• Focus on Audit Readiness Activities and participation in external and internal audits.
• Managing/reducing complexity in Licensing Domain Areas
• Managing the noncompliance risk and mitigate in given time.
• Having an efficient process to follow up of the regular and complex changes on license models from our main suppliers.
• Maintaining contract summary and following up updated catalog for main suppliers
• Drive all activities related to Tools Management, including requirements management, collection of the as-is situation, identification of gaps, Market survey, specification of the target situation, definition of the strategy (Central vs regional) and business case.
• Understand the ITAM and SAM Tools maturity and ensure good maturity strategy is in place.
• Strong understanding of the strategic changes happening in the Software License Domain
• Support ITAM Strategy and ensure it is implemented in the accounts with good governance.
• Identification of Software Asset covered by the contract.
• Support the account for the declaration / inventory (data collection, benefit allocation, compliance analysis)
• Consultancy on the products (Software Optimization, Compliance Recommendations, Savings Opportunities)
• Internal governance (Product Management, Support Domain Strategy, Collect Future Needs, Maintain Catalogs)
• Manage declarations and reservations.
• Manage license allocations to group company spread globally based on requirements and global agreement.
• Manage allocation of benefits from global agreement to group company spread globally - come up with transparent allocation models and process documentation, communicate the allocation mechanism, create process for requests handling, handle the allocation requests.
• Forecast future needs - Based on evolution, based on requirement, based on change in policy.
• Manage vendor licensing portals - access, license allocation, download and license keys.
• Act as SPOC for all internal queries related to licensing, Declarations, and allocations.
• Recognize Product/Service Evolutions and keep track - recognize products covered in the agreement.
• Manage product lifecycle, identify out of service products, and make sure entities follow product lifecycle - Communication to entities on lifecycle, ensure domain is updated on the product lifecycle.
• Architect Service Management processes and procedures including:

o Portfolio Management

o Install/ Move/ Add/ Change (IMAC)

o Contract Management

o Procurement

o Financial Management

o Software License Compliance

o Software Asset Management

o Integrations with complimentary systems, such as service management, auto-discovery, and configuration management data base (CMDB)

• Gathering business requirements and translating into technical solutions.
• Develop and deliver ITAM technical training for customers, partners and end users.
• Support business development initiatives and activities.

Process & Tools

• Very strong understanding of ISO 19770
• Knowledge of ITAM Lifecycle
• Very good Knowledge on the IT Asset Management Lifecycle process and Software Asset Management processes (ISO 19770)
• Building and maintaining the CMDB
• Ability to generate Software License Reports from Tools
• Good understanding of the ITAM/SAM Tools like MS SCCM, ServiceNow SAM Pro, SNOW, IBM ILMT, ServiceNow SAM pro and BMC Remedy.
• Infer SAM Maturity and steps to be taken to improve the compliance maturity
• Certifications on Flexera FNMP, SNOW, ServiceNow SAM Pro, or IBM ILMT

Behavioral Skill

• Excellent Communication skills in Business English spoken and written.
• Good Analytical Skills
• Leadership Skills
• Knowledge sharing
• Performance & result oriented.
• Internal customer oriented
• Ability to mentor and develop team members to work under pressure and work independently.
• Collaborative working, drive for building high performance team.
• Flexibility to work in 24 x 7 environment: shift operations.
• Constant watch on SLA / KPI performance of entire team as well as individuals; coach people to improve service levels.
• Handle high workloads and volumes.
• Detail orientation.
• Proactive approach, anticipate issues and act on them before they become showstoppers.
• Interact with global customers.
• Understanding of cultural aspects of people from different geographies
• Sense of urgency in closing tasks
• Ability to advise customer on critical issues; suggest new technology solutions.
• Introduce new ideas to the team.
• Bring best practices from other projects
• Managing & Mentoring Teams
• Good Presentation Skills