WinWire - Associate Director - Delivery (19-21 yrs)

Designation: Associate Director - Projects Delivery

Scorecard Mission:

The Mission of Delivery Director role at WinWire is to:

- Position WinWire as the Delivery partner of choice among our existing and new strategic customers

- Provide excellent customer experience through WinWires onsite-offshore delivery model

- Drive Delivery led growth and thereby leading to overall growth of our accounts

- Mentor, Build and manage Delivery Team aligned to WinWire core values

Outcomes:

- <= 1 Customer Escalation per quarter per customer

- 90% of development projects from assigned strategic customers starts and stays GREEN

- Average CSAT score of >= 4 out of 5

- Average Net Promoter score of >= 9 out of 10

- ESAT of >= 9 Out of 10

- Account/ Project Gross Margin at >= 55%

Competency:

- Strategic Thinking: Should be able to think strategically, analyze data and present various options to WinWire/Customer senior management/exec level

- Technical Competency: Well-versed with Microsoft Technologies at Level 200

- Customer Management: Should have growth mindset to grow the account to the next level

- Building Delivery Team: Hiring, referring, mentoring, retaining and growing talents in the US

- Cultural Competencies based on WinWires 3 Core Values

People First:

- Strong interpersonal skills

- High energy level

- Empathetic

- Collaboration & Teamwork

- Listening skills

Technology Leadership:

- Keeping up with Technology trends

- Efficient usage of tools like Word, Excel, PPT

Execution Excellence:

- Proactive, Result Oriented

- Strong Project/ Program/ Portfolio Management

- Attention to detail

- Strong work ethics

- Follow through on commitment

Job Description:

- WinWire is looking for Associate Director - Delivery for its Hyderabad location in the hot, growing market of Cloud and Data/AI related IT services leveraging Microsoft Azure.

- Working at WinWire provides a compelling opportunity for a rising star to be part of a winning team and achieve exponential career growth.

- Currently, WinWire is looking for a talented and driven individual to deliver great business outcomes leveraging our most strategic alliance (MS) and in turn help us grow exponentially leveraging the growing presence of Microsoft Azure in the Enterprise.

- WinWire is committed to providing an exciting, participatory and team-oriented work environment.

- In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.

Must-Haves:

- Overall 17 to 20 years of experience with majority in mid-size IT services firms

- At least 10 years of experience managing onsite-offshore based delivery

- Owned P&L of $5+Mil Revenue in an onsite-offshore delivery execution model

- Exceptional relationship building and management skills to deliver superior services

- Ability to understand WinWire eco-system to deliver accelerated revenue growth

Work Location: Hyderabad

Responsibilities:

Delivery Management:

- Be responsible for smooth execution of all the development and support projects

- Reviews with the Delivery/ Program/ Project Managers for project reviews, risks evaluation and tracking issues on a weekly basis

- Publish Account Updates on: Project Delivery, People, Customer, Opportunities, Strategic Initiatives.

- Conduct regular connects with the customers point-of-contact for project feedback/issues/ escalation and establishing a good relationship

- Be WinWire project team's point of contact for project-specific internal or customer escalation/ follow ups by building suitable dashboards and status addressing the concerns

- Be aware of customer delivery process and suggest necessary internal changes to the delivery process to align with the customers process

- Support India and US hiring team with interview process and smooth onboarding of the selected candidates

- Own and maintain Account Playbook with regular updates

Experience in one of the technical areas is mandatory:

- Must have worked on at least 5+ large scale projects building solutions for Data Pipelines (using ADF, Data Lake, Synapse), Data warehousing, Data Modelling on Azure Data Platform (AWS and GCP are good to have) and scalable high performance reporting solution using Power BI.

- Must have worked on at least 5+ large scale projects focusing on digital transformation, product engineering using Microsoft Tech Stack, Cloud modernization or Modern Workspace solutions

Account Management:

- Work with the Account Manager & delivery team on any new opportunity in the Account and review the Opportunity closure plan

- Proactively update the Account Management team of any changes at the customer end

- Build and establish relationship with existing and new contacts within and across departments at the customer location

- Initiate, prepare and actively participate in the Monthly and Quarterly Business Review meeting with the customer

- Manage P&L for the accounts with respect to Revenue, Gross Margin and operational excellence covering the resource utilization, bench and billing

- Keep WinWire Management team updated of any customer escalation/ concerns/ issues at the project as well as account level

- Initiate and Track hiring request with the Hiring Team for all hiring positions (Projects and Consulting) for the account and be responsible for closure of the positions

- Track and follow up on all the existing project extensions (EE) and get SOWs created in a timely manner

Technical Competency:

- Be well-versed with Microsoft Technology landscape at Level 200

- Understand the customer technology landscape to provide necessary guidance to the delivery team

- Organize Brown Bag sessions/envisions sessions for demonstrating WinWire Technical capabilities in the areas the customer is interested in and/or need help

People Management:

- Track hiring, preboarding and joining of resources (FTE/ Contract) hired for various engagements

- Ensure new resources are engaged and mentored well to bring them to WinWire culture at the earliest

- Conduct regular 1:1 with the senior team members to mentor/ track/act on specific concerns

- Work with the L&D department for training needs specific to customer projects and track it to closure

- Work with the HR department for any concerns raised by the team members

- Identify performing team members for Spot Award, Quarterly Award and Annual Award

- Encourage team members to be part of WinWire events like Brown Bag sessions, Friday events (as applicable)

About WinWire:

- WinWire A Company unleashing the Power of Microsoft Azure and Generative AI to deliver innovative software solutions that help our customers gain competitive advantage.

- At WinWire, we are at the forefront of enabling enterprises in Healthcare, Software and Digital Platforms (ISVs), Retail, Hi-Tech, and the Manufacturing sectors to embark on a transformative digital journey.

- WinWire is headquartered in Santa Clara, California with multiple sales offices across US & development centers in Hyderabad and Bangalore, India.

- In April 2021, Sverica, a private equity investment firm made a strategic investment in WinWire.

- This was a result of multi-year deep dive research into large and attractive market of providing digital transformation services to enterprises leveraging Microsoft Azure.

- This opportunity has only expanded multi-fold with the advent of OpenAI.

- Sverica identified WinWire as one of the most compelling, high-quality digital transformation services firm in the US and WinWire and Sverica combined have an ambitious, growth-oriented vision resulting in adding multiple senior executives to both the management team and the Board (WinWire Leadership Team).

As a globally recognized, multi-award-winning Microsoft Partner, we pride ourselves on delivering a spectrum of transformational services that include:

- Cloud Migration and Modernization: Streamlining your transition to the cloud with efficiency and agility.

- Application Development and Modernization: Crafting state-of-the-art applications tailored to your business needs.

- Data, Analytics & Generative AI Services: Harnessing the power of data and AI to drive decision-making and innovation.

- Modern Workplace Solutions: Enhancing productivity with Microsoft 365/SharePoint Services.

- To hear some of our customer testimonials and read our customer success stories, please visit https://www.winwire.com/customer-testimonials/

- Why You Should Join WinWire: Your Path to Professional Excellence in the Age of Generative AI (https://www.winwire.com/generative-ai/)

- As an "Employer of Choice," WinWire stands out for its exceptional workplace culture and commitment to employee growth.

Here's why our team members choose us:

- Best Place to Work Certification: Recognized for our outstanding work environment and culture.

- Employee Satisfaction: An industry-leading rating on Glassdoor, reflecting our dedication to employee wellbeing.

- Award-Winning Excellence: A consistent winner and finalist in the Microsoft Partner of the Year Awards, a testament to our industry-leading standards.

- Focus on Development & Learning: We invest in our team, offering continuous training and development opportunities for skill enhancement and career advancement.

- Dedication to Social Responsibility: Committed to ethical practices, community involvement, and corporate social responsibility.

- Join us in shaping the future of digital transformation.

- Explore more about our journey and how you can be a part of it at https://www.winwire.com