Customer Support Associate ( CSA )

We are seeking a dedicated Customer Support Associate to join our team.

The ideal candidate will be responsible for providing exceptional customer service to our clients and customers.

You will be the first point of contact for inquiries, providing accurate information, and resolving issues to ensure customer satisfaction.

Key Responsibilities:

• Respond promptly and effectively to customer inquiries via phone, email, chat, and social media.
• Provide accurate and comprehensive information about products, services, and company policies.
• Resolve customer issues and complaints in a timely and empathetic manner.
• Record and maintain detailed records of customer interactions, transactions, comments, and complaints.
• Collaborate with team members and other departments to resolve complex customer issues.
• Identify and escalate priority issues to appropriate channels for resolution.
• Assist customers with product orders, returns, refunds, and exchanges.
• Continuously improve customer service skills and maintain knowledge of all products and services.

Qualifications:

• High school diploma or equivalent; a bachelors degree is preferred.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficient in using customer support software, CRM systems, and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• A positive attitude and a willingness to learn.