Senior Executive/Executive-CRM

Customer Interaction & Support

1. Handle customer queries via calls, emails, and chat.

2. Provide timely resolutions to customer issues and escalate when necessary.

3. Maintain a high level of customer satisfaction through proactive support.

4. Update and maintain customer records in the CRM software.

5. Ensure accuracy of customer data and assist in data clean-up activities.

6. Generate reports and insights from CRM data as required.

7. Lead Management & Follow-ups

8. Assist in tracking and following up on leads and inquiries.

9. Support sales teams with customer information and history.

10. Coordinate with internal teams to ensure smooth lead conversion.

11. Support customer onboarding and post-sales engagement activities.

12. Collect and analyze customer feedback to improve services.

13. Assist in executing customer retention strategies.