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3.5

based on 33.8k Reviews

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1 Tech Mahindra Wfm Team Lead Job

Wfm Team Lead

3-5 years

Pune

10 vacancies

Wfm Team Lead

Tech Mahindra

posted 4d ago

Job Role Insights

Flexible timing

Job Description

Job Description


Work Experience

  • Analysis Strong Analytical skills
  • Should be able to handle & achieve the departmental requirements
  • Maintain data integrity
  • Knowledge (What the person must know): Understanding of operational process,
    logical thinking, reporting and analysis
  • Should be open to change, Multi-tasking skills
  • Team management
  • Own the MIS delivery for the account with respect to all aspects of WFM – Planning,
    Scheduling, Forecasting, Real Time Management
  • Accurate and Timely reporting
  • Client Management – Internal and External
  • Ability to work on data and generate various types dashboards, reports/ad-hoc reports

Eligibility :

  • Experience in Team Handling.
  • Minimum 3 years of total experience in a BPO set up.
  • Should be good in verbal and written communication
  • Should have knowledge of WFM - Planning, Scheduling, Forecasting, And Reporting.
  • Should have exposure to Aspect/IEX/BP standard WFM tools
  • Should have good excel skills and be able to up skill the team on excel skill sets if required, be hands on with creating reports
  • Should be able to think on the feet to make decisions related to steps which would impact business


Employment Type: Full Time, Permanent

Read full job description

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What Wfm Team Lead at Tech Mahindra are saying

3.3
 Rating based on 3 Wfm Team Lead reviews

Likes

There is nothing to like.

    Dislikes

    Salary structure is the worst. PLI is the part of your CTC but they also cut that in the name of performance so forget your full salary will be paid to you.

    • Salary - Poor
      +5 more
    Read 3 Wfm Team Lead reviews

    Wfm Team Lead salary at Tech Mahindra

    reported by 20 employees with 5-11 years exp.
    ₹4.2 L/yr - ₹7 L/yr
    At par with the average Wfm Team Lead Salary in India
    View more details

    What Tech Mahindra employees are saying about work life

    based on 33.8k employees
    62%
    56%
    64%
    81%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Tech Mahindra Benefits

    Submitted by Company
    Diversity and Inclusion
    Parental Care Leave
    Paid Time Off & Public Holiday
    Work From Home
    Advance Leave
    Bereavement Leave +1 more
    Submitted by Employees
    Cafeteria
    Work From Home
    Job Training
    Soft Skill Training
    Health Insurance
    Gymnasium +6 more
    View more benefits

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    Tech Mahindra Pune Office Locations

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    Wfm Team Lead

    3-5 Yrs

    Pune

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