Wfm Team Lead

Job Description

Work Experience

• Analysis Strong Analytical skills
• Should be able to handle & achieve the departmental requirements
• Maintain data integrity
• Knowledge (What the person must know): Understanding of operational process,
  logical thinking, reporting and analysis
• Should be open to change, Multi-tasking skills
• Team management
• Own the MIS delivery for the account with respect to all aspects of WFM – Planning,
  Scheduling, Forecasting, Real Time Management
• Accurate and Timely reporting
• Client Management – Internal and External
• Ability to work on data and generate various types dashboards, reports/ad-hoc reports

Eligibility :

• Experience in Team Handling.
• Minimum 3 years of total experience in a BPO set up.
• Should be good in verbal and written communication
• Should have knowledge of WFM - Planning, Scheduling, Forecasting, And Reporting.
• Should have exposure to Aspect/IEX/BP standard WFM tools
• Should have good excel skills and be able to up skill the team on excel skill sets if required, be hands on with creating reports
• Should be able to think on the feet to make decisions related to steps which would impact business