Front Desk Executive

Front Desk Management:

• Greet members, guests, and visitors with a warm and welcoming attitude.
• Handle inquiries and provide information about WeWork services and amenities.
• Manage incoming calls and direct them to the appropriate person or department.

Community Bar Operations:

• Oversee the Community bar, ensuring it is well-stocked and organized.
• Assist members with coffee and beverage services, maintaining a clean and inviting space.
• Foster a social and collaborative atmosphere at the Community bar.

Keycard Activation and Access Control:

• Activate keycards for new members and ensure proper access control.
• Troubleshoot and address any keycard-related issues promptly.
• Collaborate with the technology team to manage digital products check-in.

Check-in and Guest Management:

• Manage the check-in process for members and guests.
• Ensure accurate recording of guest information and purpose of visit.
• Coordinate with the security team to monitor and authorize entry of visitors.

Digital Product Support:

• Assist members with the use of digital products, including mobile apps and workspace technology.
• Provide basic troubleshooting for common technical issues.
• Collaborate with the IT support team for more complex technical problems.

Administrative Tasks:

• Perform general administrative duties, including mail and package handling.
• Maintain a tidy and organized front desk area.
• Assist with scheduling and coordination of events or meetings within the workspace.

Member Engagement:

• Build positive relationships with members, fostering a sense of community.
• Actively listen to member feedback and address concerns or suggestions.
• Promote and participate in community events and activities.

Experience and Qualifications

• Previous experience in customer service or front desk management preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle various responsibilities simultaneously.
• Tech-savvy with a basic understanding of digital products.
• Positive attitude and a passion for creating a vibrant and collaborative community