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Hilton

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4.3

based on 500 Reviews

Video summary

199 Hilton Jobs

Front Desk Executive

HILTON

4.3

based on 500 Reviews

1-2 years

Jaipur

1 vacancy

Front Desk Executive

Hilton

posted 26d ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Housekeeping Customer Service Operations Hospitality Front Desk

+ 1 more

Job Description

The Front Office Executive is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephone service centre.

What will I be doing?

As the Front Office Executive, you will be responsible for performing the following tasks to the highest standards:

Maintain high customer service focus by approaching your job with the customers always in mind.

Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.

Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.

Be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.

Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.

Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.

Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.

Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.

Agree and implement actions to make improvements to customer service.

Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations.

Coordinate with the Housekeeping department to ensure cleaning is followed-up.

Maintain guest histories to assist with returning guests.

Attend and participate in regular operational and hotel meetings.

Communicate goals to the team.

Provide city information to guests.

Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before guests ask.

Ensure the shift is reviewed, and handovers and briefings are carried out.

Getting members of the team to work cooperatively with others.

Create an environment where everyone sells .

Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.

Plan ahead and ensure adequate resources are available.

Set and agree to departmental objectives for self and team.

Attempt to communicate with guests in guest s native language if applicable.

Have complete knowledge of operational systems at the Front Office.

Carry out any other reasonable duties and responsibilities as assigned.

The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Office Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude,

Employment Type: Full Time, Permanent

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What people at Hilton are saying

3.0

Rating based on 1 Front Desk Executive review

Anonymous · Food, Beverage & Hospitality in Ahmedabad

Likes

Hilton as a company is in my heart. Started as a Front Desk Associate in Chennai, India and my management pushed me to the next position after training me well for one. Moved as an Executive to Ahmedabad (pre-opening), India and things turned around. Feels bad when freshers and people from different brands come and join and see th..Read More

Dislikes

Nothing at all. Hilton as a brand has made hospitality run in my blood and made me a better human.