Procedure Writer

About this role:

Wells Fargo is seeking a Procedure Writer.

In this role, you will:

• Participate in establishing documentation guidelines and procedure audits
• Review regulatory changes or partner with regulatory change agents to proactively identify required updates
• Maintain document library or repository and update tables in appropriate systems
• Review changes to business operations for potential impact to other documentation or resources
• Create, edit and format moderately complex to complex internal manuals, materials, or other documentation related procedures and policies
• Publish moderately complex web content in accordance to standards
• Present recommendations for resolving moderately complex to complex problems and projects
• Assist others to resolve process gaps, providing input and suggestions based on observations
• Research, review and translate technical information to users
• Provide guidance to less experienced staff
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Partner with subject matter professionals to understand business needs as it relates to procedures

Required Qualifications:

• 2+ years of Procedure Writing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

As a Procedure Management - Procedure Writer, your primary role is to oversee the development, implementation, and maintenance of standardized procedures and processes within Commercial Banking Operations. You will work closely with various lines of business to ensure that operational procedures are documented, optimized, and aligned with the business and regulatory requirements. In addition, you will be responsible to ensure the effective development, implementation, and governance of standardized procedures. You will oversee the entire lifecycle of procedural documents, from creation to retirement, and comply with pre-established governance. Your attention to detail and strong organizational skills, functional expertise will be instrumental in driving efficiency and consistency.

Key Responsibilities:
Procedure Development and Implementation:
Collaborate with department heads and subject matter experts to identify, document, and standardize operational procedures.
Conduct thorough process analysis to understand current workflows, identify inefficiencies, and propose improvements.
Write clear, concise, and user-friendly procedural documents that outline step-by-step instructions, roles, and responsibilities.

Monitor adherence to procedures and address any deviations or non-compliance issues through appropriate channels.

Procedure Maintenance:
Regularly review and update existing procedures to reflect changes in business practices, technology, or regulatory requirements.
Establish a formal review process to solicit feedback from stakeholders and incorporate improvements as needed.
Ensure that the procedures are properly version-controlled and maintained in the centralized repository or document management system

Governance and Oversight:

Collaborate with quality assurance teams to ensure that procedures align with quality standards and regulatory guidelines.
Implement corrective actions for procedure enhancements to address gaps or deficiencies identified during RCSA, audits.
Document SLAs/ key performance indicators (KPIs) related to process efficiency and effectiveness and drive initiatives to optimize performance.

Adhere to governance frameworks and controls to ensure compliance with regulatory requirements, industry standards, and internal policies.

Monitor compliance with procedures and provide guidance and support to address any deviations or non-compliance issues.

Continuous Improvement:

Drive a culture of continuous improvement by identifying opportunities to streamline processes, enhance efficiency, and reduce risk.

Foster collaboration and knowledge sharing among teams to identify best practices and implement process improvements.

Stay abreast of industry trends, regulatory changes, and emerging best practices in procedure management and governance

Qualifications:
8+ years of experience in Operations/ Financial Industry
Proven experience in procedure management, business process improvement, or quality management roles.
Excellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner.
Detail-oriented with strong analytical and problem-solving skills.

Excellent interpersonal skills, with the ability to collaborate effectively across diverse stakeholder groups.

Experience with document management systems and process mapping tools will be a plus