Control Governance & Control Manager

About the Role

Wells Fargo is seeking a Control Management Manager.

The Consumer, Small and Business Banking Controls team is responsible for delivering a more consistent approach to business groups, strengthening the companys risk and control infrastructure,

In this role, you will:

Manage and develop a team to handle Control Management routines/tasks, including RCSA, Issue Management, Governance councils/committees, Control programs to support business goals and objectives

Engage internal partners associated with the Control Management area

Identify and recommend opportunities for simplification of control management processes and transformation.

Make decisions and resolve issues regarding Control Management routines.

Manage allocation of people and financial resources for aligned functional area or business group

Mentor and guide talent development of direct reports and assist in hiring talent

Support management leadership in executive deliverables.

Required Qualifications:

4+ years of Risk Management or Business Controls experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

2+ years of Leadership experience

Desired Qualifications:

Understanding of Consumer Data, Analytics and Artificial Intelligence domain. Proven hands-on experience in Consumer Data Products, Data Governance, Models, Data Management and Chief Administrative Office and Chief Marketing Office functions.

Knowledge and understanding of operational risk management in the financial services industry

Ability to evaluate changes to regulations, processes, etc. to assess impacts and to develop implementation plan to close gaps

Comprehensive understanding of operational risk management and or operations process management

Understanding of US consumer laws

Strong leadership skills with the ability to interact and lead discussions comfortably with senior levels of management

Knowledge and understanding of financial services: regulations, compliance, policies, process, and procedures

Ability to consult, build, and maintain solid working relationships in and outside of immediate department

Ability to manage initiatives involving process improvements

Excellent communication skills and ability to articulate complex material to a diverse audience

Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals

Ability to prepare management level presentations

Ability to lead projects/initiatives with high risk and complexity

Job Expectations:

Responsible for supporting RCSA execution, Issue Management and Controls Programs for Consumer Data, Analytics and Artificial Intelligence domain. Proven hands-on experience in Consumer Data Products, Data Governance, Models, Data Management and Chief Administrative Office and Chief Marketing Office functions.

Responsible for leading a team of Control Management team members in proactive self-identification risk, identifying controls, issues and events, root cause analysis, resolution of control deficiencies and provides insight into emerging risks while operating in a very dynamic manner, connecting and building relationships with key partners across respective CDAI, CAO, CMO control teams and related BGs.

Identify, assess and mitigate risks across all risk types, in coordination with LOB and assurance activities consistent with the risk management framework and policies established by the Bank

Support LOB RCSA Affirmation process(s) and related feeder/governance meetings.

Support the execution and maintenance of RCSA program which includes:

Identify risks applicable for the RAU

Identify items that are applicable to the RAU in the data provided

Ensure process inventory is updated in the RCSA RAU

Assesses, documents, and communicates emerging risks, themes and identified control deficiencies to management and risk partners in a timely manner.

Foster strong relationships with team and collaborate effectively. Ensures coordination with team, line of business, other business units, Audit, and regulators on risk related topics.

Ensures internal collaboration with the team, line of business/ partners.

Interfaces internally with the team, line of business, and risk partners.

Timely update, reporting and escalation of issues.

Closely work with process owners in India and Philippines to identify, assess and mitigate deficient controls / control gaps or risks identified in the processes

Partners with BG/EF to facilitate issues partners throughout the issue lifecycle including Root cause identification, Corrective action development and RCSA alignment.

Experience in evaluating the adequacy and effectiveness of policies, procedures, processes, systems and internal controls; additional experience analyzing business and/or systems changes to determine impact.

Assist for control forums and provide necessary reporting for the assigned business group which includes report & escalate issues, key risks, control gaps, corrective actions, OREs and align them to the respective onshore Risk and Control Committees.