Head - Sales Operations/CRM - Jewellery (10-20 yrs)

Company Description

Walking Tree India Pvt Ltd is the umbrella company for a group of dynamic, value-based companies, backed by global diamond and jewellery powerhouses H Dipak and the KBS Group. The Walking Tree's curated brands aim to make jewellery more relevant and relatable to the contemporary buyer by combining rich complexity into inspiring ideas. With brands reaching markets in Europe, China, and India, the company houses design labs, manufacturing units, and marketing facilities to drive cutting-edge products.

Key Responsibilities:

Leadership and Strategy:

- Lead the CRM department, ensuring data-driven decision-making and strategy formulation.

- Develop and implement CRM strategies and campaigns aligned with the business's overall objectives.

- Foster relationships with internal departments and external data analysis providers.

Customer Data Management:

- Oversee the collection and analysis of customer data to understand consumer habits and preferences.

- Ensure the CRM system effectively stores and tracks customer interactions and purchase history.

Customer Service:

- Enhance customer service by streamlining communication and providing efficient support systems.

- Ensure timely and personalized responses to customer inquiries, documenting all interactions.

Financial Management:

- Develop, manage, and review the annual CRM budget.

Team Development:

- Mentor junior CRM personnel, ensuring their professional growth and readiness to take on higher responsibilities.

- Instill a unified vision and departmental culture to achieve business goals.

Qualifications:

Education: Bachelor's degree in Marketing, Business Administration, or a related field.

Experience: Proven experience in a CRM leadership role, within the jewellery industry is mandatory.

Skills:

- Strong analytical and data interpretation skills.

- Excellent leadership and team management abilities.

- Proficiency in CRM software and tools.

- Exceptional communication and interpersonal skills.

- Financial acumen to manage budgets and forecasts.

Key attitude traits -

- Hungry to learn and grow

- Calm in chaos

- Sensitive to people and business

- Collaborative and problem solving