Noc Engineer

NOC Engineer Job Description

Overview:
Network Operations Center (NOC) Engineers oversee and manage large network systems from a centralized location. These skilled IT professionals are responsible for monitoring, troubleshooting, and responding to network/system alerts. This position requires 100% on-site work.

Role and Responsibilities:
The role of a NOC Engineer encompasses various duties, including but not limited to:

• Monitoring network and server systems.
• Responding promptly to alerts and alarms.
• Diagnosing and troubleshooting network/system issues.
• Tracking and documenting incidents and resolutions.
• Creating, updating, and managing incident reports.
• Performing routine hardware and software checks.
• Collaborating with vendors, carriers, and telecom providers to resolve issues by opening and managing tickets.
• Using network management tools to gather performance and traffic statistics.
• Ensuring strict adherence to SLAs and compliance with NOC protocols.

Qualifications and Requirements:

• Bachelor's Degree in Engineering, Information Technology, or related fields (preferred).
• Minimum of 3 years of relevant work experience.
• Availability for a shifting schedule, including weekends (5 working days per week).
• Cisco or Microsoft certification (preferred).
• Familiarity with incident management frameworks like ITIL (an advantage).

This position is an excellent opportunity for IT professionals passionate about network management and eager to work in a dynamic, hands-on environment.

Technical Competencies

To successfully perform in this role, an individual must demonstrate the ability to fulfill each essential duty effectively. The following competencies represent the required knowledge, skills, and abilities:

• Experience: Proficient in monitoring and troubleshooting network infrastructures.
• Technical Knowledge:
• Familiarity with network hardware systems, including Cisco, Palo Alto, and Fortigate.
• Understanding of server systems such as Dell, Pure Storage, EMC, Cisco UCS, and HP.
• Experience with monitoring software like WhatsUp Gold, SolarWinds, Cacti, and Zabbix.
• Basic knowledge of networking configurations.
• Skills:
• Strong troubleshooting abilities.
• Excellent verbal and written communication skills, including active listening.
• Ability to maintain detailed documentation for all tasks and responsibilities.
• Interpersonal Abilities:
• Capacity to build positive, collaborative relationships.
• Ability to work independently as well as part of a team.
• Effective multitasking and prioritization skills.
• Work Ethic and Organization:
• Highly organized, detail-oriented, and self-motivated.
• Proficient in computer usage and email communication.
• Commitment to professional development.
• Performance-Driven:
• Adherence to SLA requirements and deadlines.

Additional Notes:
The above statements outline the general nature and level of work associated with this role. They are not exhaustive and may evolve to meet organizational needs.