Senior Group Manager - F&A PTP & OTC Operations (DBU)

Working experience with F&A in P2P & OTC (Mandate) + RTR (Good to Have)
Excellent communication skills and demonstrated client management experience with strong orientation to governance and controls


Client interaction- Excellent Client Management, aiming at excellent Voice of Customer (VOC) scores and basis interaction with the client help WNS gain further business and help ramp up


Process management-Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration for a very key client Manage conference calls/other communication with the client and build a rapport with key client contacts


Team Management and People Development -Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required, Support Learning and development initiatives, Coaching and counseling, staff motivation retention programs

Effectively implement rewards/recognition, appraisal & Incentive programs

Create cross-functional teams to encourage team building


Competencies/ Skill set:
Experience working in milestone and deadline driven environment
Ability to influence leadership, work with people and drive towards common solutions and issue resolutions


Experience coaching team leaders and working teams in delivering their projects


Excellent communication and presentation skills


Good numerical and analytical ability


Proven business acumen
P&L accountability
Farming, supporting new business initiatives


Internal co-ordination with Projects and EU s to meet SLA standards


Transitioning support


Responsible for ensuring the infrastructure utilization is done keeping in view the business requirements/new process migrations


Large people management role and ensure talent is developed and cultivated in WNS

Driving transformation via Consolidation / Harmonisation / Automations (incld

RPA/Power BI)

100% Work from Office

Flexibility with Shifts

Qualification : Post Graduate/MBA - Qualified accountant preferred