Sr Executive - Customer Acquisition and Experience

Senior Executive - Customer Experience & Acquisition

Job Title: Senior Executive - Customer Experience & Acquisition
Location: Gurgaon, HR
Reports To: Business Head

Job Summary:

As a Senior Executive - Customer Experience & Acquisition, you will manage client acquisition, client interactions, address concerns, and collaborate with internal teams to exceed expectations and uphold the organizations commitment to excellence in hospitality.

Key Responsibilities:

Business Development & Client Acquisition:

• Identify and pursue new business opportunities in the hospitality industry.
• Develop and implement strategies for lead generation through tele-calling, networking, industry events, referrals, and digital platforms.
• Build and maintain strong relationships with existing and potential clients to ensure long-term partnerships.
• Prepare and deliver compelling sales presentations to clients, showcasing the company's services and value proposition.
• Conduct market research to stay updated on industry trends, competitor activities, and customer needs.
• Prepare customized proposals and negotiate contracts to close deals effectively.

Client Experience Management:

• Act as the primary point of contact for clients, ensuring their needs and expectations are met with prompt and professional service.
• Address client feedback, complaints, and inquiries in a timely and effective manner, escalating issues as necessary.

Service Delivery Coordination:

• Run the entire event projects communication to ensure seamless clarity to all stakeholders.

Process Improvement:

• Develop and implement initiatives to improve internal processes vis a vis acquisition and servicing to increase efficiency.
• Regularly review client feedback from surveys, reviews, and direct interactions to identify actionable insights.

Compliance and Reporting:

• Maintain accurate records of sales activities, client interactions, and pipeline management using CRM tools.

Qualifications:

Education:

• Bachelors degree in Hospitality Management, Business Administration, or a related field.

Experience:

• Minimum 3-5 years of experience in a client facing role, preferably in the hospitality industry.
• Prior experience in client acquisition & servicing.

Skills:

• Exceptional interpersonal and communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in CRM tools
• High level of organizational and multitasking skills.
• Ability to work under pressure and handle challenging situations with professionalism.

Personal Attributes:

• Proactive, customer-focused mindset with a passion for hospitality.
• Attention to detail and commitment to quality service.
• Collaborative attitude.

Organization Overview

• We as a global business consulting group host corporate events that helps businesses gain potential clients.Hence, we work closely with our clients to understand their vision and bring it to reality, from start to finish.
• Our creative team works with clients to design bespoke concepts, reflecting their personality and style. With detail to elements like fabrication, audio visual, themes, decor, lighting, sound, and entertainment, we ensurethat your event is a true reflection of your taste.