Franchisee Lead

Role & responsibilities

• Build up sales and service infrastructure through identifying quality channel partners, retain them by ensuring profitability.
• Responsible for customer service through higher TNPS/EQ, sales and revenue targets across all products (voice postpaid/ prepaid, data etc.)
• Achievement of key targets (Revenue, RoI) for FOFO channel

Execution of all strategies and plans for the FOFO channel

• Ownership of revenue targets for FOFO channel
• Accountability for overall FOFO channel profitability
• Expansion of franchise channel- Identification & recruitment of FOFO channel Partners
• Monthly reviews and planning for FOFO with regular updates to the Retail Lead
• Team conflict resolution
• Coaching and training of franchisee owners/CREs
• Regulatory compliance

Good communication skills & Distribution/channel management skill

P&L management skills

Awareness on technology advancements & new digital product knowledge

Leadership & People management skills/conflict management

Understanding of store management and customer relationship management

Problem Solving