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VMax Wellness

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3.9

based on 6 Reviews

26 VMax Wellness Jobs

Call Quality Auditor ( Sales Call Audit )

VMax Wellness

3.9

based on 6 Reviews

1-2 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Call Quality Auditor ( Sales Call Audit )

VMax Wellness

posted 1mon ago

Job Role Insights

Fixed timing

Key skills for the job

Data Analysis Quality Assurance Nutrition Analytical Chemistry CRM Telesales

+ 4 more

Job Description

This is a full-time remote role. The Tele Sales Quality Auditor is responsible for evaluating and ensuring the quality and effectiveness of sales calls made by a companys sales team. Their primary role is to assess the communication between sales consultant and customers or prospects, focusing on various factors that can affect the outcome of the sales call.

Roles and responsibilities:

Call Monitoring:
Regularly monitor tele-sales calls to evaluate compliance with script adherence, regulatory requirements, and quality standards.
Quality Evaluation:
Conduct detailed evaluations of sales calls to assess customer interaction, sales techniques, and overall service quality.
Feedback and coaching:
Provide constructive feedback to tele-sales representatives based on quality evaluations and collaborate with the sales training team to develop and deliver targeted coaching sessions.
Performance Metrics:
Track and analyze key performance metrics related to tele-sales quality, identify trends, and work with the Sales Manager to implement improvement strategies.
Documentation and Reporting:
Maintain accurate records of quality evaluations and prepare regular reports highlighting key findings, trends, and areas for improvement.
Compliance Assurance:
Ensure that tele-sales activities adhere to all relevant regulations, company policies, and industry standards.

Qualification and experience: -

Bachelors degree. Preferred nutrition and dietitians specialization.
1 year of experience in sales, Tele sales Quality Auditor or similar role.
Strong knowledge of sales processes and compliance standards.
Excellent analytical and problem-solving skills.
Ability to provide constructive feedback and work collaboratively with the sales team.
Strong attention to detail with the ability to identify patterns and inconsistencies.
Proficiency with CRM systems, data analysis tools, and auditing software.
Strong written and verbal English communication skills with Telugu as the regional language.