Client Delight Manager

About the Company:

VMax Wellness is on a mission to encourage people to adopt a healthy lifestyle by providing bespoke fitness and nutrition plans tailored to individual requirements. Our enthusiastic and knowledgeable team helps clients achieve their fitness goals and motivates them to live a healthy lifestyle. To transform the lives of at least 1 million people (about the population of Delaware) for the better, we have designed several fitness programs to eradicate most of the lifestyle diseases caused by obesity, such as diabetes, heart diseases, thyroid, blood pressure, depression, PCOD, and some types of cancer. Visit our website, vmax. fit, to learn more about us.

Role Description

The Customer Delight Manager is responsible for enhancing the customer experience by anticipating needs, resolving issues, and creating meaningful interactions that exceed customer expectations. This role involves close collaboration with various departments to ensure a seamless, positive experience across all customer touchpoints.

This is a full-time on-site role for a at VMax Wellness. The daily tasks include ensuring customer satisfaction, utilizing analytical skills to improve services, retaining customers through relationship building, and providing exceptional customer service to meet their needs.

Key Responsibilities -

Customer Experience Strategy:

Customer Interaction:

Process Improvement:

Advocacy and Loyalty:

Training and Development:

Reporting and Analytics:

Eligibility

Education:

Experience:

Skills:

Personal Attributes: