Sr Product Manager - Automation & Optimization

We are seeking an experienced and dynamic Senior Product Manager to join our team. The Automation and Optimization organization in Client Services is responsible for developing and implementing the strategy for digitalization and automation tools in support of a world class service experience for Visa s clients. Our team works with cross-functional leaders in Client Services, Product and Technology to drive the automation strategy and grow world-class, fully digitally integrated automation capabilities across all areas of Client Services. This role will focus on the lifecycle management of a contact center solution software product and its associated applications, designed to support the broader Client Services team. The ideal candidate should demonstrate a proven track record in product management, specifically within the financial services or fintech industry, and exhibit strong leadership, strategic thinking, and communication skills. This role demands both a readiness to engage directly in driving initiatives and the capability to think broadly and innovatively, depending on the circumstances.

Key Responsibilities include: