Delivery Excellence - SM Professional

Strong knowledge on various SDLC lifecycles

Knowledge on CMMI, ITIL, DevOps, Agile methodologies

Hands on experience in Agile

Hands-on experience in facilitating large project teams / accounts

Hands-on experience in driving Improvements

Hands-on experience in Quality Metrics analysis, reporting and high maturity

Experience in training project teams on Quality Management System

Good oral and written communication skills, customer facing experience

oFacilitate timely conduct of Project Kickoff, Start Right and selection of suitable life cycle for project execution

oEnable implementation of appropriate Estimation Methodologies, Planning and Tracking, Configuration process, Change management process, etc.

oFacilitate on service line specific frameworks, tools, activities, templates, checklists, and engineering excellence frameworks

oFacilitate effective Root Cause Analysis(RCA) and eensure project teams adopt and effectively use high maturity practices

oConduct monthly reviews and participate in client calls to identify risks towards cost, timeline, and quality

oFlag proactive risks in the project to leadership and participate in delivery reviews to track risks with the senior management

oEnable the projects to identify customer focused, relevant and appropriate improvements (process and engineering) and help the projects as required in implementation reviews and closure.

oHighlight status, issues / risks / challenges to Delivery and Delivery Excellence leadership as required in improvements initiatives

oSupport aaccount level customer visits representing Delivery Excellence team and effectively articulating the Delivery excellence frameworks and its value proposition to the customer

oDefine customer specific process as required and support any customer reporting needs that needs Delivery Excellence support

oHelp the projects in preparing for the external assessment / audit / certification through trainings, facilitations, reviews, and mock audits as required.

oUnderstand the regulatory compliance, external / customer audits / assessments that is required for the account

oActively involve in learning newer aspects to ably support delivery team

oConduct internal KSS sessions

oCollaborate, work as a team and support team building

oSupport team mentoring and onboarding efforts.