Virtual Relationship Manager- Yes Bank, Airoli

Job Responsibilities

Portfolio Management for Banks Domestic / NRI Customers

• Engage with assigned portfolio of Bank customers for service and deepening relationship
• Customer interactions to be duly updated in Bank system for audit trail and reference to future interactions
• Deepening of customer portfolio level benchmarks
• Manage Issues and Maintain complete relationship record for assigned customer accounts
• Enhancing customer wallet size
• Profiling Customer to increase wallet share Engaging to capture customer banking habits and inducing to make Yes Bank as primary relationship
• Ensuring customer scoping being done with need based products suggested as hooks for deepening relationship Ensuring that customer scope is done and products targeted accordingly
• Service to Sales approach established for deepening relationship with family members and associates which have been grouped together

Acquisition of New To Bank Customers

• To acquire new to bank customers from leads generated through marketing channel and various campaigns
• Referrals generated from existing customers
• Penetration of products across family groups

Customer Query and Complaint resolution:

• Ensure query resolution of the customers by coordinating with service and operations team
• Resolving all complaints received from preferred customers within the stipulated TATs

Fulfilment of other objectives:

To actively participate and contribute in fulfilment of other time bound objectives that department or organization may initiate from time to time.

Interested Candidate can send updated resume on komal.pawaskar.ext@yesbank.in

Regards,

Komal