Virtual Relationship Manager ( Navi Mumbai )

Job description

Role & responsibilities

• To enhance Customer Relationships & amp; while doing so, Educate, Encourage & amp; Induce the customers to use Digital mediums for their banking transactions.
• Customer Engagement:- Cross Sales banking products.
• Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate & amp; complete capture of interaction details.
• Call handling as per defined standards.
• Portfolio Management for Banks Domestic / NRI Customers
• Engage with assigned portfolio of Bank customers for service and deepening relationship
• Customer interactions to be duly updated in Bank system for audit trail and reference to future interactions • Deepening of customer portfolio level benchmarks
• Manage Issues and Maintain complete relationship record for assigned customer accounts
• Enhancing customer wallet size
• Profiling Customer to increase wallet share Engaging to capture customer banking habits and inducing to make Yes Bank as primary relationship
• Ensuring customer scoping being done with need based products suggested as hooks for deepening relationship Ensuring that customer scope is done and products targeted accordingly
• Service to Sales approach established for deepening relationship with family members and associates which have been grouped together Acquisition of New To Bank Customers
• To acquire new to bank customers from leads generated through marketing channel and various campaigns • Referrals generated from existing customers
• Penetration of products across family groups Customer Query and Complaint resolution:
• Ensure query resolution of the customers by coordinating with service and operations team •
• Resolving all complaints received from preferred customers within the stipulated TATs Fulfilment of other objectives: To actively participate and contribute in fulfilment of other time bound objectives that department or organization may initiate from time to time.

Preferred candidate Profile -

Budget up-to :- 4.5 LPA

Age - Below :-34 Years

Graduation is compulsory

Minimum 6 month of sales experience is must

Good English Communication

Location- Airoli ( Navi Mumbai )

Interested Candidate can directly Share cv on 9511599747 OR on manisha.joshi.ext@yesbank.in