VRM ( Virtual Relationship Manager ) Female- Airoli,

Role & responsibilities

• To enhance Customer Relationships & amp; while doing so, Educate, Encourage & amp; Induce the customers to use Digital mediums for their banking transactions.
• Customer Engagement:
• Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate & amp; complete capture of interaction details.
• Call handling as per defined standards.
• Accurate resolution for customer queries.
• Promoting Digital Banking services for a superior customer service experience.
• Regular interactions with the customers and proactively assessing customer needs.
• Right, cross-sell of products basis profiling and engagement.
• Ensure timely submission of Customer base review/reports as requested by Central Team / Senior Management.