Elite Relationship Manager

Job Description: Elite Relationship Manager

Department: Branch Banking

Grade: Senior Manager

Location: Hyderabad

Roles & Responsibilities:

• Relationship Development & Expansion: Develop and expand relationships with High Net Worth Individuals (HNWI) for liabilities, with a primary focus on Current Accounts (CA) and commercial assets.
• New Customer Acquisition: Source new customers through external efforts, networking, and acquisition channels to grow the customer base.
• Customer Service & Policy Adherence: Ensure a high level of customer service, adhering to bank policies while addressing client needs and inquiries.
• Cross-Selling Bank Products: Cross-sell relevant banking products (such as loans, insurance, investments) to existing mapped customers to expand the relationship.
• Product Awareness & Promotion: Keep customers informed about new products or any enhancements to existing products to foster stronger relationships.
• Sales Initiatives & Events: Plan and conduct sales initiatives, special events, and seminars aimed at both prospective and existing clients to strengthen relationships and promote offerings.
• Collaboration for Comprehensive Solutions: Work with other group companies to provide a seamless access point to a variety of products and services.
• Relationship Record Maintenance: Maintain thorough and up-to-date records of assigned customer accounts and their interactions with the bank.
• Customer Feedback & Satisfaction: Track customer complaints, queries, and overall satisfaction while ensuring turnaround times are met for efficient resolution.

Qualifications & Requirements:

• Education:
• Graduate with 4-9 years of banking sales experience or
• Postgraduate with 4-9 years of banking sales experience.
• Skills & Expertise:
• Strong customer orientation and a results-driven approach to sales.
• High energy and a strong motive to succeed.
• Deep understanding of Trade and Forex and Current Accounts (CA).
• Proficient in Commercial Assets, including CC (Cash Credit), OD (Overdraft), TL (Term Loan), and Export Finance.
• Knowledge of Mutual Funds and Insurance is an added advantage.

Competency Requirements:

• Technical Skills: Proficient in Excel and other computer applications. Basic understanding of Business Banking and Trade/FX is preferred.
• Behavioural Skills: Excellent communication skills (both written and verbal), with fluency in English. Presentable with high grooming standards, ensuring a professional and polished appearance at all times.

Key Attributes:

• Strong relationship-building capabilities.
• Solution-oriented mindset, with a customer-first approach.
• Ability to meet targets and adapt to a dynamic and competitive market.

If you are passionate about developing and nurturing long-term relationships with high net worth clients and possess the skills and expertise to provide comprehensive financial solutions, we encourage you to apply.