Client Relationship Manager

Vidal Health Insurance TPA is hiring for Key Account Manager for Gurgaon Location

Department: Customer care

Location: Gurgaon

Key Responsibilities:

1. Management and Retention of Top corporate for the region.

2. Reports on top corporate/insurance companies/brokers to be reviewed with Leadership Team and proactively act on issues before escalations.

3. Fulfilment of SLAs of top stakeholders for the respective region.

4. Oversee timely submission of MIS reports to Insurance Companies/Corporate etc.

5. Relationship with HO of Insurance Companies, Brokers etc...

6. Service fees collection for the region.

7. Oversee department functions like the Customer Care, Claims, Contact centre and related functions.

8. ISO requirement for customer care and grievance.

9. Responsible for P&L for the region.

10. Business development

11. Team Management and team building which includes

• Regular interaction with the team
• Training the team
• Handling escalation from the team.
• Periodic review of the team and feedback to be shared with the team.

Experience required:

• Experience: 5-10 years of experience in Customer Service or Client Relationship roles, with a minimum of 2 years in a management position with direct reports.

Personal Attributes and Competencies:

• Strong verbal, written, presentation and persuasive skills that effectively communicates with and influences Senior management and external clients.
• Experience of making and developing strategies
• Understanding of customer and market scenario
• Strong negotiation skills that demonstrate creative, innovative problem-solving approaches to complex situations.
• Strong analytical and problem-solving skills.

If you have any further a questions, please feel free to reach out.

9311986353/9971006988

Kindly share your updated Resume to below mail id with mail subject "TPA CRM leadership role" on email id : tiju.jose@vidalhealth.com