Teleperformance Global Services - Vice President - Network Operations (18-25 yrs)

Job Summary / Overview

Position Summary: The Head of IT Network Operation & managing the enterprise network which includes operations, Engineering & architecture, Network Security, Audits & Compliance in a 24-7-365 environment. Candidate would be responsible for the implementation and operations of all technology infrastructure which includes data center, cloud Network, Firewall, network services technologies, service monitoring. Partnering with the Lead for Business Applications, this position will lead the Network team with overall responsibility for technology infrastructure planning and driving infrastructure related projects

Key Responsibilities and Accountabilities

- Establishes the strategic direction of the company's information systems executes this strategy in collaboration with senior leadership.

- Managing a diverse team member who are working in IT security, Data Network, firewall and Wi-Fi

- Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement.

- Constant focus on ensuring Network infra uptime as per internal & external SLAs

- Managing incident and problem management for proactive and reactive incidents / alerts for appropriate resolutions and response

- Driving Service improvement plans for improved infra stability, uptime, and user experience

- Identifies and recommends new technologies and services that will improve efficiency, processes, and operations; reviews requests for additional services and upgrades, assessing the costs and benefits to the organization.

- Develop enterprise standards and technology architecture and IT operations governance process.

- Monitors and reports progress on Network projects, resource utilization, and production performance and uptime to executive leadership.

- Provides exceptional technical and/or analytical support in identifying, analysing, and resolving problems of moderate to highly complex business communication systems.

- Lead a team by providing guidance, coaching, and support to ensure successful project execution and achievement of targets.

- Network Infra Engineering Projects - Infra life cycle management, refresh, Capacity planning, Service improvement plans driving improved productivity, efficiency, stability, and business experience.

- Ability to drive complex, large scale and most critical infrastructure solutions and transitions

- Effectively communicate the feasibility of requested deliverables and timelines to internal business and project stakeholders

- Partner with peers to understand project portfolios and determine staffing needs for network architecture and design services and provide input to sourcing solutions for variable resource requirements.

- Partner with Enterprise Architecture, Business IT, Infrastructure Leads, and third-party service providers in the conception, evaluation, piloting, engineering, and operational delivery of solutions for the organization

- Provide clear and concise recommendations to remediate performance/scaling bottlenecks.

Qualifications and Requirements

- Bachelor's degree in computer science, information technology, or a related field

- 18+ years of experience with Network, engineering management, and familiarity with a broad range of collaboration IT Infra technologies

- Must have led delivery for large scale network operations functions.

- Expertise in resolving issues around Networking, Firewall, VOIP and TDM Trunking, Gateways, Network security, Cloud based Networking, Azure Network operations and Routing & Switching

- Experience in design/ implementation and troubleshooting of Cisco LAN-WAN, WiFi, Firewall, Cloud connect, MPLS, BGP, Large & complex routing along with Internet hosting on-prem and Cloud.

- Setting up and managing/setting up end to end IT infrastructure solutions in India and Abroad including - Servers, Network, IP telephony, Application setup and monitoring with data center.

- Experience in Palo Alto, Cisco Firewall & Nexus, F5, NetScaler, FortiGate, Cisco ACI, and Cisco (Routing, Switching, Firewall).

- Basic Understanding of call centre support platforms such as CMS, IVR, CTI, and ACD Data networking.

- Must have Call centre experience and work on large BPO

- Experience of handling the large data centre operation, POP, colo etc.

- Strong leadership and people management skills, with the ability to motivate and inspire a team. Proven experience in building and developing high-performing teams.

- Familiarity with regulatory requirements, industry standards, and data protection laws related to network operations.

- Professional certifications such as, JNCIA-Junos, CCNA, CCNP, ITIL, CCNA-Voice, and CCIE