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25 Vedantu Jobs

Call Quality Analyst

1-2 years

₹ 2.5 - 3L/yr

Bangalore / Bengaluru

3 vacancies

Call Quality Analyst

Vedantu

posted 1mon ago

Job Role Insights

Fixed timing

Job Description

Roles and Responsibilities

  • Ability to review sales calls & sessions against established metrics for quality and identify the missed opportunities.
  • Identifying fatal & hygiene errors impacting the process and take corrective/preventive measures
  • Documenting quality feedback and creating audit reports
  • Provide effective feedback to the sales team and co-ordinate with the Training Team to provide remedial training.
  • Identify the gaps in current process in order to improve overall quality of operations
  • Prepare and analyze internal and external quality reports
  • Should be able to independently improve the Quality performance
  • Take VOC or be the part of other activity as per requirement

Key Requirements

  • Excellent verbal and written communication skills with fluency in English and Tamil/Telugu
  • Minimum 6 months of Experience of QA. Sales QA will be preferred
  • Knowledge in MS Office Suite, proficiency in Excel preferred
  • Ability to multitask, set priorities, and manage time effectively
  • Good Analytical Skills
  • Good Team player and interpersonal skill


IF Interested Kindly forward your CV's to sandhiya.p@vedantu.com



Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at Vedantu through

(based on 134 Vedantu interviews)
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Referral
Company Website
Campus Placement
Walkin
Recruitment Consultant
42%
20%
17%
6%
3%
3%
9% candidates got the interview through other sources.
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What people at Vedantu are saying

Call Quality Analyst salary at Vedantu

reported by 1 employee with 2 years exp.
₹3 L/yr - ₹3.8 L/yr
At par with the average Call Quality Analyst Salary in India
View more details

What Vedantu employees are saying about work life

based on 1.5k employees
55%
42%
78%
95%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

Vedantu Benefits

Work From Home
Job Training
Health Insurance
Soft Skill Training
Education Assistance
Cafeteria +6 more
View more benefits

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Vedantu Bangalore / Bengaluru Office Location

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Bengaluru Office
Headquarter
Vedantu Innovations Pvt. Ltd. D. No. 1081, 3rd Floor, Vistar Arcade, 14th Main Rd, Sector 3, HSR Layout Bengaluru

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