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Customer Success Associate
VCosmos
posted 6mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
You will be responsible for :
- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
- Partnering with the sales team to ensure that new customers are onboarded successfully.
- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
- Ensuring a high level of customer renewals.
- Building strong product expertise and providing training & ongoing support as required.
- Providing feedback and advocacy on customer pain-points to internal teams.
Ideal Profile
- You have at least 1 year experience within a Customer Success role, ideally within the IT Services industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong networker & relationship builder
- You possess strong analytical skills and are comfortable dealing with numerical data
- You are a strong mentor and coach who can build high performing teams
Whats on Offer
- Work in a company with a solid track record of performance
- Work alongside & learn from best in class talent
- Flexible working options
Employment Type: Full Time, Permanent
Read full job description What people at VCosmos are saying
Rating based on 4 Customer Success Associate
reviews
Anonymous · Customer Success
Likes
Nothing
Dislikes
Worst company ever no job security due to internal politics you can never get promoted
Read 4 reviewsCustomer Success Associate salary at VCosmos
reported by
2
employees
₹1.5
L/yr - ₹1.9
L/yr
69%
less
than the average Customer Success Associate Salary in India
View more details
What VCosmos employees are saying about work life
based on 34 employees
Strict timing
Rotational Shift
No travel
Day Shift
VCosmos Benefits
View more benefits
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