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18 Varian Medical Systems International India Jobs
Applications Support
Varian Medical Systems International India
posted 14hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We are seeking an Applications Support Engineer for our global customer installed base and change management data. The solution is built on elastic stack (Elasticsearch, Kibana, Logstash) and infrastructure within Microsoft Azure Cloud. You will be working closely with product and engineering teams to support data consumers and ensure system reliability. This is a complex enterprise data platform and maintains connections from 100k+ assets with business system integration to Salesforce, Flexera and SAP.
Key Responsibilities:
- High level of understanding for the installed base configuration data structures to enable support and creation of data products to support evolving business needs. Become an SME
- Ensure system availability and performance SLA are achieved.
- Collaborate with cross-functional teams to identify and resolve software issues. - Monitor and analyze system performance to identify areas for improvement. - Investigate and troubleshoot application and system errors
- Strong understanding of IT service management principles and best practices. - Knowledge of incident management, problem management, and change management processes
- Excellent analytical and problem-solving skills. -
- Effective communication and interpersonal skills.
- Provide technical support to end-users and assist in resolving their queries. - Document and maintain accurate records of software issues and resolutions
- Continuous Improvement: Foster a culture of continuous improvement by gathering feedback from end-users, tracking product performance, and working with the team to iterate on features and processes.
- Ensure operation support delivers on SLA for support and change requests
- Monitor performance metrics and work with operations teams to proactively address uptime, security, and scalability issues.
- Lead efforts to resolve defects by coordinating with engineering and support teams.
- Serve as the escalation point for issues related to functionality.
Requirements:
- 3-5 years proven experience in a customer facing support role.
- Experienced in at least one programming language, preferably have knowledge about non-relational databases.
- Excellent communication skills, with a focus on customer engagement and stakeholder management.
- Experience with Azure is beneficial.
- Ability to analyze metrics, identify areas for improvement, and drive performance initiatives.
Employment Type: Full Time, Permanent
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based on 60 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Varian Medical Systems International India Benefits
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