ServiceNow Technical Support Engineer

3-7 years of hands-on experience with ServiceNow.
- Experience working with ITSM modules: Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, and Service Catalog.
- Troubleshoot and resolve issues by understanding ServiceNow logs and adhering to best practices.
- Configure workflows within the ServiceNow system.
- Monitor platform health, usage, and overall compliance.
- Manage and resolve incidents and problems on ServiceNow applications.
- Perform daily platform maintenance, performance monitoring, error identification, and remediation.
- Manage User/Group Access and Access Control Lists (ACLs).
- Create and maintain a knowledge base and provide functional training for ServiceNow users.
- Continuously enhance and improve ServiceNow applications and processes.
- Develop metrics, reports, and dashboards to measure the effectiveness and efficiency of processes and systems.
- Exhibit excellent communication and client-handling skills.
- Show a willingness to learn and adopt new technologies.