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IT Application Support Engineer
Siemens
posted 19hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As an IT Application Support Engineer, you will be supporting enterprise IT applications in the SCM area, used by Siemens Healthineers Business Units worldwide. Your tasks and responsibilities will include but are not limited to the following:
IT Support and Technical Expertise
Ensure IT application availability 24/7 as well as the application performance
o working hours: 8/5 (Mo.-Fr., occasional on weekends)
o on-call: during nights and weekends in team rotation
Provide 2nd level support within the Incident Management process (e.g. trouble shooting)
Provide support within the Problem Management process (e.g. root cause analysis)
Take care on the Access Management process
Contribute to the Knowledge, Release and Configuration Management processes
Perform the Escalation Management process
Ensure and control backup and restore scenarios
Configure and install enterprise IT applications
Coordinate special technical requests with IT service providers
Contribute to implementation of IT application architecture (technology, interfaces, landscape)
Quality/Compliance Management
Contribute to accurate and up-to-date quality and end-user documentation
Assist during internal and external audits
Required Knowledge/Skills, Education, and Experience
Bachelor or Master degree in Computer Science/Engineering and/or Business Management
2-5 years of experiences in operational IT Support especially in Incident and Problem Management
Hands on experience with SaaS, web-based and cloud applications
Superior verbal and written communication skills with an emphasis on multicultural sensitivity
Fluent in English
Critical thinking and analysis skills with respect to varying customer and business processes and requirements as they relate to a larger picture
Strong teamwork skills
Structured, proactive, and self-directed work style
Availability for on-call duty in team rotation
Preferred Knowledge/Skills, Education, and Experience
Experience in Loftware Spectrum Label printing solution
Experience in Healthcare industry business processes
Experience in the SCM area
Preferred experience in Manufacturing Application.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
Siemens Benefits
Submitted by Company
Diversity and Inclusion Hybrid Work Model Work Flexibility Gender Equity
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