Manager / Sr Manager RCU

• Responsible for managing end to end RCU related activities starting from initiation to closure within desired TAT & expected quality

• Investigation including verification of the documents, genuineness of KYC documents, profile check of the customers, identify lapses if any in sanction/disbursal process

• Verify the actual property owner s identity with loan records by conducting checks in regards to property ownership chain from the concerned Sub-registrar authority and district authority ie DDA/GDA/HUDA/concerned builder and seek legal opinion to check the genuineness of sale deeds registered

• Collection of documentary evidence for the investigation conducted and recommendation for action initiation

• Customer visits to be initiated for Pre & Post Disbursement customers and OD customers

• Ensure timely RCU checks for the new customers through various methods ie independent checks, with the help of samplers, empaneled RCU agencies etc

• Follow ups with agencies for closure of reports Query resolution and provide guidance to branch / sampler / credit manager s / agency executives

• Analyze/monitor trends/developments in fraud prevention areas and ensure team awareness and use of better fraud prevention policies

• Empanelment of RCU agencies to assist in completing the RCU activities of the company

• Conducting various Agency audits including Collection Agency, FI Agency, RCU Agency, etc

• Suggest preventive measures by benchmarking process with peer banks/ institutes

• Handling Hunter matched cases, conduct field visits, police station visits, assist in recoveries, etc

• Managing MIS, Billing, internal & external training and hind-sighting activities

Requirements

• Experience in Risk containment activities and Investigations in mortgage domain
• Should have knowledge of RCU triggers & good industry network
• Proficient with MS-Office and other banking related systems
• Excellent stakeholder and conflict management skills
• Excellent Communication skills
• Willing to travel for investigations/ branch audits etc.