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V-Guard Industries
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Sr Manager IT (Sales & CRM)
V-Guard Industries
posted 8hr ago
Flexible timing
Key skills for the job
Job Summary:
The Sales & CRM IT Leader is responsible for driving the technology strategy that empowers the sales, service and e-commerce functions, ensuring that digital and IT infrastructure supports seamless sales, online transactions, service, customer and consumer engagement. This role plays a pivotal role in aligning technology solutions with revenue goals by optimizing CRM/Sales platforms, e-commerce systems, and customer data analytics. The role collaborates across departments to deliver a unified, scalable, and efficient IT environment for both direct sales and digital commerce channels.
Key Responsibilities
Develop a technology roadmap that supports and aligns with the overall sales, service and e-commerce strategy, focusing on scalability, performance, consumer and customer experience. Stay updated on emerging e-commerce and CRM technologies, identifying and implementing tools that enhance online sales performance and customer & consumer interactions. Align IT initiatives with business priorities, optimizing technology investments across sales, service and e-commerce functions.
2. CRM & E-Commerce Platform Management:
3. Customer Data & Analytics:
4. User Experience & Performance Optimization:
5. Cross-Functional Collaboration & Change Management:
6. Project & Vendor Management:
7. Cybersecurity & Compliance:
Qualifications:
Education: Bachelors degree in information technology, Business, Computer Science, or a related field; Masters degree is preferred.
Experience:10+ years in IT, preferably with a focus on CRM, e-commerce, Consumer Apps or Digital Sales platforms. Strong experience in managing CRM systems (e.g., Salesforce, Siebel), e-commerce platforms, digital marketing technologies. 5+ years in Managing/leading IT team
Skills:
Certifications: Relevant IT, CRM, or project management certifications (e.g., PMP, Salesforce, Google Analytics) are a plus.
Employment Type: Full Time, Permanent
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