AmpleLogic - Senior System & Network Administrator (8-10 yrs)

Role Description :

Senior System and Network Administrator specialized skills in Network, Security, and technologies.

The position would be a technical lead and responsible for all critical IT infrastructure services across Amplelogic and its group companies.

Additional responsibilities include assisting the IT Helpdesk with incident Analysis and resolution.

Minimum Requirements :

Education : BE/B.TECH (or) MSc/MCA.

Experience : Minimum of 8 years of proven knowledge working with Windows and linux Server , NAS/SAS Storages, SQL, Hyper V/VMware, Dell Server and Storage Systems, Firewall Fortigate Windows, Linux, Cloud Computing (Azure) etc.

Preferred Certifications :

- Real time experience in Firewall (Sophos, FortiGate).

- Microsoft MSCE: Server Infrastructure, GPO, DNS, Roles etc.

- Cisco CCNA (Routing/Switching/Data Centre).

- AZURE Certified SysOps.

- Additional Advantage RHEL.

Required Skills :

- Ability to work with within a team and provide leadership in change deployment, and support of infrastructure systems.

- Provide recommendations, develop & maintain documentation, and report to Dept Head.

- Solid Experience with Physical and Virtual Servers, Operating system to include Windows, Unix and Linux, Desktops, Remote access and applications.

- Extensive working knowledge of Servers and Storage for both physical and virtual servers.

- Extensive root cause analysis experience.

- Solid theoretical knowledge and hands on experience configuring, troubleshooting, optimizing and managing most of the following hardware/software technologies & protocols:.

- Dell Storage Systems & Dell Blade and Rack Mounted Servers.

- Windows Operating Systems to include Windows 2016 2019 & 2022.

- Linux and UNIX Operating Systems such as CentOS, Ubuntu, Red Hat Linux etc.

- Backup Solutions and Data security.

- Windows Active Directory 2019, Remote Desktop Services 2019, SQL Server 2019.

- Domain registration & hosting, SSL Certifications, DNS.

- Emails, Ticketing Systems, Video Conference and MS Office tools.

- Knowledge in cloud solutions such as AWS, Azure, and Microsoft 0365 etc.

- Assist with hardware, firewall, telecom and software vendor evaluation, recommendation, and negotiations.

- Interact with Clients and staff at the technical level.

Expectations :

- Provide after hours support for Infrastructure related emergencies as well occasional weekend maintenance.

- Ability to evaluate open source tools for various IT Infra requirements.

- Ability to drive and analyse helpdesk tickets and suggest necessary changes.

- Adhere to KRAs and KPIs defined by Head of IT & HR.

- Adhere to HR & Company policies.

Roles & Responsibilities :

- Work closely with all depts and operational teams in Amplelogic to ensure the stability and efficient delivery of IT Infrastructure services.

- Responsible for Core network, security, and Cloud infrastructure services.

- Responsible for successful deployments of all change requests or new implementations in Windows Servers, Network Devices Etc.

- Excellent analytical and problem solving skills to help identify, communicate and resolve issues in network, Security.

- Play lead role in mentoring team members and work closely with all levels of team for effective delivery of IT Helpdesk services.

- Installing and configuring network equipment such as Firewall, Router, Switches, Storage and Cloud network services.

- Monitoring and maintaining Internet services, WAN and LAN.

- Engage with employees or clients through a series of actions, either face to face or over the telephone, to help set up systems or resolve issues.

- Troubleshooting system and network problems.

- Diagnosing and solving network and security issues.

- Answer IT Helpdesk eTickets, phone calls and emails.

- Diagnose and solving network issues, software & hardware issues within targets.

- Escalate tickets to next level in right time and prioritize the tickets.

- Providing support, including procedural documentation and relevant reports.

- Following diagrams and written instructions to repair a fault or set up a system.

- Supporting the roll out or deploying new systems and applications.

- Prioritizing and managing many open cases at one time.