JindalX - Senior System Administrator - IT Infrastructure (5-7 yrs)

At JindalX, you will have the chance to build a career as unique as you are, to become the best version of you.

And we are counting on your unique voice and perspective to help us become even better.

Join us and build an exceptional experience for yourself, and a better working world for all.

Become familiar with who we are and what we do.

Founded in 1999, JindalX, part of the $30 billion OP Jindal Group, is a global outsourcing company delivering exceptional customer experience (CX) solutions for businesses worldwide.

We're the dreamers, creators, and innovators with a vision to help our partners and people achieve exponential outcomes.

We embrace the power of automation, follow a data-driven approach and harness human potential to provide our partners with the best CX.

JindalX has served over 100 clients, including fortune 500 companies across 8+ industries like healthcare, financial services & insurance, real money gaming, edtech, and ecommerce, among others, in over 15 locations globally.

We are currently present in seven locations across India and the US and provide customer experience solutions in multiple indigenous and foreign languages; our aim is simple: To be your Outsourcing partner for exceptional CX.

Key Responsibilities :

System Administration :

- Install, configure, and maintain Windows and Linux servers, including user and group management, security patches, and system updates.

- Manage and maintain Active Directory, file servers, and application servers.

- Administer virtualization environments using VMware, Hyper-V, or similar platforms.

- Perform regular backups, restoration, and disaster recovery planning.

- Monitor system performance, troubleshoot system-related issues, and optimize resources.

- Maintain security compliance and enforce access control measures.

- Manage software deployment and licensing.

Network Administration :

- Design, configure, and manage LAN, WAN, and VPN networks.

- Install, maintain, and troubleshoot switches, routers, firewalls, and access points.

- Monitor network performance and resolve connectivity issues promptly.

- Implement and maintain network security measures, including firewalls and intrusion detection/prevention systems.

- Plan and execute network upgrades and capacity expansions.

- Ensure secure and seamless internet access and network communication.

Security and Compliance :

- Implement and enforce IT security best practices and policies.

- Conduct regular vulnerability assessments and ensure timely remediation.

- Manage endpoint security solutions, including antivirus and anti-malware tools.

- Maintain network and system logs for auditing and incident response.

Technical Support and Troubleshooting :

- Provide Level 2/3 technical support for system and network issues.

- Respond to and resolve incidents promptly to minimize downtime.

- Document system configurations, changes, and troubleshooting steps.

- Collaborate with vendors for hardware and software issue resolution.