Head of Operations-Edtech

Job Overview:

The Head of Operations will be responsible for overseeing and optimizing end-to-end operations across both offline and online business verticals as well all major departments such as Academics, Admin, Sales, Marketing, HR, Finance etc by owning the SOP/Policy making and implementation at Utkarsh Classes & Edutech Pvt. Ltd. This leadership role will focus on strategic planning, process efficiency, cross-functional collaboration, and driving operational excellence to support the organisations growth.

Key Responsibilities:

1. Strategic & Operational Leadership

• Develop and implement operational strategies to drive business efficiency for both offline & online operations.
• Define and monitor KPIs & SLAs for various operational functions, ensuring high performance and continuous improvement.
• Lead process automation & digitization initiatives to streamline workflows.
• Collaborate with senior leadership to align operational goals with business objectives.

2. Cross-Functional Collaboration

• Act as a bridge between sales, marketing, product, academic and all other relevant teams to ensure smooth execution of business strategies.
• Work with finance & HR teams for cost control, budgeting, and manpower planning.

3. Team Leadership & People Management

• Build and lead a high-performing operations team, ensuring alignment with company goals.
• Develop and mentor mid & senior-level managers, fostering a culture of accountability and excellence.

4. Compliance & Risk Management

• Ensure regulatory compliance and operational risk management across centers and online platforms.
• Implement standard operating procedures (SOPs) for quality control and efficiency.

Key Qualifications & Skills:

• 8+ years of experience in operations management, with at least 3-4 years in a leadership role.
• Prior experience in the Coaching/EdTech/Education industry is preferred.
• Strong expertise in process optimization, project management, and business operations.
• Proficiency in data-driven decision-making and using analytics tools for performance tracking.
• Ability to work in a fast-paced, high-growth environment and drive strategic initiatives.
• Strong leadership, stakeholder management, and problem-solving skills.
• Excellent communication and team management abilities.

Why Join Us?

• Be a part of a fast-growing EdTech & coaching leader shaping the future of education.
• Opportunity to lead large-scale operations and drive impactful business transformation.
• Work with an experienced and visionary leadership team.