F&A Senior Admin Assistant

Billing Senior Assistant will be is responsible for providing resolution to the external customer for billing queries related to their invoices providing clarification on the amount and amendment where necessary.

The Billing Senior Assistant must comply with the established UPS policies and procedures.

Job Duties

1. Handling customer billing queries regarding shipment for EU countries

2. Manage and resolve customer complaints

3. Identify and escalate priority issues

4. Engaging in active listening with callers and confirming or clarifying information as needed

5. Taking part in training and other learning opportunities to expand knowledge of company and position

6. Adhering to all company policies and procedures

Skill Requirement

Good and effective communication in English (Speak Write)

Good MS excel knowledge

Proactive approach

Excellent interpersonal skills

Analytical and problem-solving skills

Must possess research reasoning skills

Multi-tasking decision-making skills

Eye to details and should meet stringent timelines

Ability to work in a team and individually with internal and external customers

Ability to maintain a high level of accuracy in reporting

Pre-requisites

Must have prior knowledge experience in Brexit process

Have an excellent attendance track record

Should be flexible with shift timings working days as per the business requirement

Should have Strong Customer Orientation, understanding Customer Services issues

Should be Self-Driven, Influencer and Persuasive

Should have basic knowledge about Europe billing process

Education

Graduate/ Postgraduate in any discipline. Finance Accounting (preferred)