Academic Counsellor

Role Summary

The ideal candidate for this role is that you are a proven sales performer adept in direct-to consumer consultative sales. You are comfortable working with high ticket size products that require focussed nurturing over a period and yet can build urgency for the end consumer to decide fast. You have worked in a highly competitive sales environment and have been at the top 10 percentile of your team.

What will you be doing?

• Being a mentor and guide, who potential learners can look up to for career advice.
• Counselling potential learners, helping them plan their career path and understanding how upGrad can catalyse their career.
• Carrying weekly enrolment/revenue and collection targets.
• Establishing the uniqueness and effectiveness of upGrad's model of online/blended learning.
• Owning the complete sales closing life cycle for leads assigned to you. This includes making phone/video calls, product demonstration, sales closing and post-sales relationship management.
• Maintaining a detailed database of all the interactions on the CRM with the leads and providing

constant feedback to the marketing team on lead quality. What are we looking for?

• Individual with outstanding English communication skills (written and verbal), interpersonal and presentation skills.
• Hardworking Individuals with high dedication and extreme determination.

Experience inEdTech sales would be an advantage.

• Rockstar sales performers with proven track records.
• Great listeners and trustworthy individuals who can bond with our potential learners. Individuals with the ability to approach any situation with patience and powerful empathy.
• Individuals who take a disciplined approach towards building funnels, tracking feedback, prioritizing tasks and overachieving targets and deadlines.
• Sales bent of mind, to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets.
• Passion for always delivering the highest levels of customer service.
• Basic proficiency in MS Office Suite is required.

Essential Responsibilities

• 2 hours of talk time on an average per day & 1 Video Session
• 2 enrolled students per week.
• Weekly revenue targets to be met consistently

Desired Characteristics

Bachelor's Degree

Strong verbal communication skills; ability to manage outcomes through influencing and persuading others

Excellent written communication skills; ability to create effective communication in response to unique situations

Organizational and time-management skills; work under pressure and deliver multiple tasks against competing and tight deadlines

Strong attention to detail and ability to produce error-free work

Clear thinker and skilled problem solver