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Centre Manager - Sales
upGrad
posted 16d ago
Position: Centre Manager
Location: Hyderabad
Type: Full-time
Job Overview:
As the Centre Manager with a primary focus on sales, you will be responsible for driving revenue generation and achieving sales targets for student enrollments. You will lead a team of three counselors and manage four Business-to-Lead (BTL) telecallers who report to the counselors. Your goal will be to build a high-performance sales team, develop effective sales strategies, and ensure consistent business growth.
Responsibilities:
- Lead and motivate the team of counselors and telecallers, setting clear sales targets and KPIs to achieve monthly, quarterly, and annual revenue goals.
- Develop and implement effective enrollment strategies to optimize lead conversion rates and achieve enrollment targets.
- Establish performance metrics and conduct regular performance evaluations, providing coaching and training to enhance the team's sales skills.
- Continuously improve the sales process, identifying areas for enhancement, and implementing streamlined approaches for greater efficiency.
- Oversee the management of customer relationships, ensuring a high level of customer satisfaction and retention.
- Maximizing the conversion of leads into enrollments.
- Work closely with the marketing team to plan and execute local marketing campaigns and promotional activities to boost brand visibility and sales.
- Generate regular reports on sales performance, enrollment data, and other key metrics, providing insights to senior management for strategic decision-making.
- Ensure adherence to company policies, quality standards, and regulatory requirements within the center's sales operations.
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Requirements:
Bachelor's degree in any relevant field.
Proven experience (at least 5-6 years) in sales management, preferably in the education or related industry.
Strong sales leadership skills, with a track record of achieving and exceeding sales targets.
Excellent communication and interpersonal skills to effectively interact with students, parents, and team members.
Results-oriented with a demonstrated ability to drive revenue growth.
Knowledge of counseling and telecalling practices is an advantage.
Familiarity with educational products and services is desirable.
Tech-savvy with proficiency in MS Office applications and CRM tools.
Employment Type: Full Time, Permanent
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