Events Manager

We are looking for a Guest Relations Executive with a strong background in hospitality and customer service. The ideal candidate should possess:

Role & responsibilities

• Guest Interaction & Experience: Welcome guests, assist with check-in/check-out, and ensure a seamless stay experience.
• Customer Service: Address guest inquiries, complaints, and special requests efficiently.
• Facility Coordination: Work closely with the housekeeping, food & beverage, and maintenance teams to meet guest needs.
• Hospitality Standards: Maintain high service standards and ensure compliance with company policies.
• Issue Resolution: Handle guest concerns proactively and escalate unresolved issues to management.
• Event & Activity Coordination: Assist in organizing guest activities and events.
• MIS & Reporting: Maintain records of guest feedback, complaints, and service improvements.
• VIP & Special Guest Handling: Ensure premium services for high-profile guests.

Preferred candidate profile

✅ Education: Bachelors degree/Diploma in Hospitality, Hotel Management, or a related field.
✅ Experience: 1-5 years of experience in guest relations, front office, or customer service (preferably in hotels, resorts, or corporate facilities).
✅ Industry Background: Experience in hospitality, aviation, luxury service, or customer-facing roles is a plus.

Additional Preferences:

✅ Willingness to Relocate Candidates must be open to relocating to Valsad, Gujarat (Accommodation & Food Provided).