Customer Support Specialist

Role & responsibilities

1. Ensuring client's satisfaction as per the SLAs.

2. Handling voice calls from client's and providing them with a good support so that their query can be resolved.

3. Should be aware about US culture.

4. Good knowledge on MS-Word, MS-Excel and MS-PowerPoint skills.

5. Should have excellent communication skills.

6. Should be a quick learner.

7. Should have the confidence to represent the product in front of the clients.

Providing splendid client's service to client in a friendly and courteous manner at all times.

Providing the Demos of the product to the client.

Follow-up with the existing clients via calls and emails.

Should be well versed in B2B market.

US Shift- Monday to Friday with alternative Saturday's OFF (If Saturday working then it will be Work From Home only)

Shift timings- 7 PM to 4 AM or 8 PM to 5 AM

Company's websites and Product info Links below:

https://www.antgen.com/

https://www.mynexgen.com/

https://www.ezkonnect.com/

https://www.lionobytes.com/

Perks and Benefits

Competitive salary

health and accidental insurance

rewards Points

free Inhouse Meal

professional development opportunities