Customer Support Specialist

Role & responsibilities

• Manage inbound and outbound customer calls in a timely manner.
• Ability to understand the customers needs and articulate a solution
• Research every issue and provide solutions to them
• Ability to explain features and benefits without using scripts
• Build strong relationships with customers
• Meet qualitative and quantitative targets
• Work in brick and mortar call center

Preferred candidate profile

• A minimum of 2 years of voice experience in an international market is required
• Previous experience in a call center customer support, sales and or retention
• Previous experience with US market
• Strong phone and verbal communication skills
• Excellent listener and time management skills
• Accent Neutral

Perks and benefits

Health Insurance

Incentives/Bonus