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27 UNext Jobs

Academic Mentor

0-2 years

₹ 0.5 - 3L/yr

Bangalore / Bengaluru

5 vacancies

Academic Mentor

UNext

posted 4d ago

Job Role Insights

Fixed timing

Job Description

BASIC FUNCTION
To ensure the students have a seamless academic experience around delivery of their programs from admission to exit. To ensure high student satisfaction and ensure student re-registrations & completions across semesters.


KEY ACTIVITIES & RESPONSIBILITIES

  • To be the first level - point of university contact for the student.
  • To act as an interface between the Student and the University departments.
  • To track and communicate students, their academic progress, submission requirement and its status, in accordance with the University session calendar.
  • To handle both academic and administrative related (such as fee payment, LMS) student queries via calls, emails, and chat
  • To facilitate in addressing students with their semester subject related queries.
  • To nurture students in completing their academic requirements in a timely manner.
  • To make outbound calls primarily to update students, their course progress as deemed by the University Calendar and to answer students specific requirements/ queries and also receive inbound calls whenever required to address students queries and respond to their emails.
  • To achieve high student satisfaction by providing a personalized precise and elaborate reply based on the student query., increase in Active learners, high outbound call connects, reduction in repeat queries/ complaints and meeting quality measures, accuracy & timelines in addressing the student queries
  • To create and follow processes and recommend process improvements
  • To identify, escalate priority issues, coordinate with various teams to get the responses, and ensure that the response is provided to the student within the TAT.
  • To achieve high re-registration of students to next semester and high program completion rate.
  • To provide a precise and concise information through effective communication technique To adapt and handle changing situations and environments efficiently
  • To use effective data points and interpersonal skills to resolve conflict situations Refrain students from the last-minute submission of IAs, Project Synopsis and Project report

PROFILE REQUIRED

  • Post-Graduation from a recognized University in Management or Commerce or Journalism or Computer Applications /Information Technology Stream.
  • 2 6 years' Experience in academics/student counselling

Skill & Knowledge:

  • Good knowledge of a University Academic Processes
  • Interpersonal and organizational skills
  • Knowledge of ticketing system & any CRM
  • Verbal, Listening and Written communication skills Problem analysis and solving skills

Salary - Upto 6LPA




Employment Type: Full Time, Permanent

Read full job description

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What people at UNext are saying

What UNext employees are saying about work life

based on 206 employees
75%
58%
80%
99%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

UNext Benefits

Work From Home
Team Outings
Health Insurance
Job Training
Cafeteria
Education Assistance +6 more
View more benefits

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