Senior Business Solution Analyst

• As a Senior Salesforce Administrator in our Sales Operations team, you will get to know our unique business processes and how to build and maintain the systems that power them. In this role, you will be responsible for improving our Salesforce.com platform and ensuring data excellence across the organization.
• You will be challenged to think creatively about how to reshape existing processes to become more efficient and your work will be integral to supporting impactful programs managed by the team to contribute to the success of the sales team and support Twilio s fast growth.
• Assist project managers in various work streams on Salesforce.com
• Data management in Salesforce.com and other business systems, including auditing and resolving data integrity at a large scale.
• Work with program managers and stakeholders to uncover process gaps and develop elegant solutions
• Understand and fix existing system problems on a daily basis
• Continually evaluate and identify gaps in our existing codebase to develop solutions for increased extensibility.
• Collaborate with cross-functional teams, including developers, business analysts, and stakeholders.
• Leadership skills to mentor junior administrators and provide guidance on best practices.

Qualifications

Required:

• 5-8 years of experience with Salesforce.com implementation (design, configuration, deployment, lightning flows)
• Demonstrated ability to understand business needs and translate requirements into technical solutions
• Proven track record of managing Salesforce projects from inception to completion, ensuring successful implementation and user adoption.
• Salesforce Certified Administrator and Developer
• Strong presentation, communication, and facilitation skills
• Ability to communicate complex technical solutions effectively to non-technical stakeholders.
• Comprehensive experience on debugging and troubleshooting in Salesforce
• Strong organizational and business analysis skills; detail-oriented and able to work independently, manage and develop smaller scale projects.
• Ability to identify and implement process improvements to enhance system efficiency and user experience.
• Experience in maintaining system documentation
• Knowledge on Salesforce.com configuration best practices

Desired:

• 1+ year of experience designing or developing on Salesforce (Apex)
• Experience working with and managing large data sets
• Industry experience in automating and auditing large volumes of data
• Experienced developing Lightning Components in Salesforce Lightning